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New and Changing: Updates from AIT

Posted March 30, 2017 by Academic and Institutional Technology
Tags: VOIP Phones Maintenance

Intermittent Phone Outages During Maintenance

Effective Date: March 31, 2017

On March 31 starting at 10pm, we will be performing maintenance on the campus phone network. During this time, you may experience intermittent disruption of the phone system.

Key Features and Benefits

This is a standard update that includes fixes for known issues.

Impact on College Community

Anyone who tries to make a phone call from a desk phone to an off-campus phone will be unable to do so while the maintenance is being performed. In addition, incoming calls will be routed through our backup system, and callers will need to enter the extension a second time before the call goes through.

We expect that the phones will be affected for 30-60 minutes between 10pm and 5am on March 31 and April 1.

If you have any questions or concerns, please contact us at ait.service.desk@wheaton.edu or call us at 630.752.4357 (HELP).