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New and Changing: Updates from AIT

New and Changing Blog RSS Feed http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/rss/ All blog posts. en 60 152573 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/november/work-on-box-documents-offline/ <![CDATA[Work on Box Documents Offline]]>

Work on Box Documents Offline Effective Date: November 15, 2018 On October 31st, Box released the Mark for Offline feature in Box Drive.  Wheaton College is now rolling out this new feature to all Box Drive users.  This feature allows users to access their work even without network connectivity.  (For Box Sync users there is no applicable change here.) Key Benefits and Features Ability to access work without network connectivity Users can select the documents they want to work with offline and Box Drive will automatically download the latest version to their desktop. Once they are back online, Box Drive will automatically upload their changes back to Box, ensuring users and collaborators are always working with the most up-to-date versions of their files. Please see this Box article for further information about this update. Impact on College Community There will be no changes to your Box Drive experience, other than this added ability to work offline when desired.  Users may need to sign out/sign back in or restart their computer before the feature will appear as an option.  Once it appears you can follow these simple steps to make content available offline: (Same Process on Windows and Mac): Navigate to your Box folder in Explorer or Finder. Right-click on the folder you want. In the context menu that displays, click Make Available Offline.  Only folders to which you have download permission can be made available offline. Also, you cannot make individual files available offline.   If you change your mind about a folder that you have marked for offline use repeat this process and select Make Available Online Only If you are not currently using Box Drive and would like to have it set up, please contact the AIT Service Desk.  If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.]]>
Wed, 14 Nov 2018 10:04:06 GMT
152572 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/november/document-management-system-upgrade/ <![CDATA[Document Management System Upgrade]]>

Document Management System Upgrade We are beginning the process of upgrading our document management system from Perceptive Content to OnBase.   Hyland, the owner of OnBase, acquired the Perceptive Content product in 2017, requiring that we make a change.   This upgrade will move our Perceptive Content documents into the new OnBase platform and provide us with additional functionality to be rolled out next year.    Key Benefits and Features OnBase provides all of the same features found in Perceptive Content with a new modern, intuitive interface Integrated electronic forms Integrated workflow Integration with Banner Greater reliability and support All data stored is encrypted Functional user reporting Impact on College Community Over the next few months we will hold discovery sessions with subject matter experts in each department currently storing documents in Perceptive Content.  The actual document migration will take place some time during the first quarter of 2019.  More details on the migration will be posted at a later time.  For training, we will work with departments to make this transition as smooth as possible and will keep them up-to-date about training options and dates when we have them. If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu. ]]>
Wed, 14 Nov 2018 10:02:01 GMT
152455 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/november/blanchard-ups-replacement/ <![CDATA[Blanchard UPS Replacement]]>

Blanchard UPS Replacement Effective Date: November 24, 2018 On Saturday, November 24th (the Saturday after Thanksgiving) the Blanchard Uninterruptible Power Supply (UPS) will be replaced between 5am-10pm.  This UPS provides battery backup power to the Blanchard Computer Center and keeps campus computer servers and services up and running in the event of a utility power outage.  Key Benefits and Features The existing UPS is approaching the end of support from the vendor and requires replacement, so a new UPS system has been acquired and will be installed to provide improved infrastructure reliability and uptime. Impact on College Community Network and internet connectivity, as well as all virtual campus resources, will remain up and running from the Jenks Computer Center (JCC) during the maintenance. The Blanchard Computer Center (BCC) will be fully powered down while existing UPS is removed and new UPS is installed and connected. Outage will occur for the following resources located in BCC during the maintenance: Bookstore POS system ViconNet system HPC Cluster Macintosh file server – Silas If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Tue, 13 Nov 2018 08:47:22 GMT
152374 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/november/phishing-attempt--your-password/ <![CDATA[Phishing Attempt | your password]]>

Phishing Attempt | your email Effective Date: November 9, 2018 Some Faculty and Staff have received an email from an unknown criminal informing them that their computer has been compromised and their webcam has been used to record compromising video of them. They are prompted to send payment or the compromising video will be released. Most often when you get an email and it references a password, it is likely that those credentials were harvested from other security breaches, in an attempt to lend credibility. If you recognize the password, it would be wise to change any account where you used that password in the past. This email is a phishing attempt. Do not open the attachment or visit the linked website. Thank you to all who reported this scam. If you responded to this scam, or entered your login credentials on the linked website please contact us at 630.752.4357 (HELP). The image above is a screenshot of this phishing attempt. Several things indicate that this email is not what it claims to be:  The subject and body of the email is poorly worded and contains numerous grammatical errors, as well as inappropriate language. The email attempts to provoke a sense of urgency that could override healthy caution. The contact information points to being overseas. While this does not always indicate a phishing attempt, it’s still a sign to be more cautious that usual. Always exercise caution when responding to emails. If you're not sure whether an email is a phishing attempt or not, contact us or call 630.752.4357 (HELP).]]>
Fri, 09 Nov 2018 11:24:08 GMT
151872 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/november/phishing-attempt--email-server-migration/ <![CDATA[Phishing Attempt | Email Server Migration]]>

Phishing Attempt | Email Server Upgrade Effective Date: November 1, 2018 Some Faculty and Staff have recently received an email pretending to be from Wheaton AIT, and prompting them click a link to change their password in preparation for an “Email Server Upgrade”. This link redirected users to a site which prompted users to enter their user name and password. This email is a phishing attempt. Do not open the attachment or visit the linked website. Thank you to all who reported this scam. If you responded to this scam, or entered your login credentials on the linked website please contact us at 630.752.4357 (HELP).   The image above is a screenshot of this phishing attempt. Several things indicate that this email is not what it claims to be:  The email creates a sense of urgency by claiming you will lose your data if you do not act quickly. While creating a sense of urgency in an email doesn’t always indicate a phishing attempt, it's still a sign to be more cautious than usual. Check to see if the URL matches the supposed sender. You can often hover over links to see the URL. This email claims to be from Wheaton AIT, but the link directs people to a non-Wheaton website. A legitimate email from Wheaton College should include contact information such as an email address and phone number for the department sending the email. The sending email address does not match the name at the bottom of the email.  Always exercise caution when responding to emails. If you're not sure whether an email is a phishing attempt or not, contact us or call 630.752.4357 (HELP).]]>
Thu, 01 Nov 2018 10:04:05 GMT
151868 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/november/phishing-attempt--business-integrity-and-policy/ <![CDATA[Phishing Attempt | Business Integrity Policy]]>

Phishing Attempt | Business Integrity Policy Effective Date: November 1, 2018 Some Faculty and Staff have recently received an email pretending to be from President Ryken, and prompting them to open an attachment with a new “Business Integrity Prolicy”. This attachment redirected users to a website which was asking users to log in in order to view content of the document. This email is a phishing attempt. Do not open the attachment or visit the linked website. Thank you to all who reported this scam. If you responded to this scam, or entered your login credentials on the linked website please contact us at 630.752.4357 (HELP). The image above is a screenshot of this phishing attempt. Several things indicate that this email is not what it claims to be:  The subject line is in all caps. While subject lines like this don’t always indicate a phishing attempt, it’s still a sign to be more cautious than usual. All-caps are often used to provoke a sense of urgency that could override healthy caution The sending email address does not match the name at the bottom of the email. The body of the email is extremely vague, which is often an indication of a phishing attempt. There is an attachment with an undescriptive title that does not match the content of the email.  Always exercise caution when responding to emails. If you're not sure whether an email is a phishing attempt or not, contact us or call 630.752.4357 (HELP).]]>
Thu, 01 Nov 2018 09:46:00 GMT
151166 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/october/vpn-software-update/ <![CDATA[VPN Software Update]]>

VPN Software Update Effective Date: October 18, 2018 GlobalProtect establishes a secure connection to the Wheaton College resources from off-campus. If you work from off-campus, learn more about how to use VPN to securely connect from off-campus here. The College's virtual private network (VPN) software, GlobalProtect, will be updated on October 18. If you already use GlobalProtect to establish a VPN connection, you will be prompted to update this software the next time you connect. Key Benefits and Features This GlobalProtect (VPN) software update provides: Bug fixes that resolve issues for both Windows and macOS computers Improved security Feature enhancements Impact on College Community If you use GlobalProtect to establish a VPN connection to the campus network, you will be prompted to update this software the next time you connect after October 18. The update will install automatically after you select "Yes." After this update, you will be able to connect using VPN as before.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Mon, 15 Oct 2018 13:13:08 GMT
151107 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/october/upgrading-call-manager/ <![CDATA[Upgrading Call Manager]]>

Upgrading Call Manager Effective Date: October 19, 2018 On October 19th and October 23rd, 2018 Wheaton College will be upgrading our Call Manager. This is the software that controls our entire phone system.    We need this system to be running smoothly so that phone service continues uninterrupted.  This transition offers several benefits for the college. Key Benefits and Features Implementing known bug fixes. Exploring new features available.  Impact on College Community On October 19, 2018, and then again on October 23, 2018, from 10:00pm-2:00am, the campus phones may experience a momentary outage.    If you have any questions about this transition, please feel free to contact the AIT Service Desk at ait.service.desk@wheaton.edu.]]>
Fri, 12 Oct 2018 10:17:40 GMT
151103 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/october/switching-phone-service-provider/ <![CDATA[Switching Phone Service Provider]]>

Switching Phone Service Provider Effective Date: November 13, 2018 Wheaton College will be switching phone service providers this autumn and we have selected CenturyLink as our new provider.  This change will happen in two phases—the testing on November 13, and then the implementation at a later date.  Once implemented, this change should be transparent to campus phone users. This transition offers a number of exciting benefits for the college. Key Benefits and Features Significant cost savings for the College. More reliable phone service. Impact on College Community On Tuesday, November 13th, 2018, from 6-7am we will be testing the campus phones.  During this time, campus phones will not be able to make or receive off-campus calls.  Calls between campus phones will work as normal, as will outside calls to Public Safety (x5911.)  Your cell phone service will not be affected.  If you have any questions about this transition, please feel free to contact the AIT Service Desk at ait.service.desk@wheaton.edu.]]>
Fri, 12 Oct 2018 10:15:00 GMT
142008 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/august/lenovo-update/ <![CDATA[Wheaton College Now Purchasing PCs from Lenovo]]>

Wheaton College Now Purchasing PCs from Lenovo Effective Date: August 31, 2018 Wheaton College has selected Lenovo from GovConnection as the new vendor for our Windows-based PC purchases.  This selection was made after an extensive request for proposal was sent to six different technology vendors in order to ensure that we are purchasing the most suitable computers at the best price possible. As a result of that process, we are transitioning our standard PC product line from HP to Lenovo. This transition offers a number of exciting benefits for the college. Key Benefits and Features Improved computer hardware at prices comparable to or lower than previous equipment standards. Improved 3-year warranty, featuring next business day onsite support for hardware issues. Better integration between our computer vendor and ThunderMart, resulting in time savings and better order status communications. Access to a purchasing portal through our new vendor (GovConnection, the service provider where we purchase our Windows services), which will allow students, faculty, and staff to purchase personal equipment at the Wheaton College’s discounted prices (coming soon).  Impact on College Community Our existing fleet of HP computers will continue to be replaced at the same refresh rate as before, and AIT will continue to support them until they reach the end of their usable life.   Going forward, you will see HP and Lenovo and Windows Surface machines on campus.  You can learn more about computer ordering here. If you have any questions about this transition, please feel free to contact the AIT Service Desk at ait.service.desk@wheaton.edu.]]>
Mon, 27 Aug 2018 16:45:00 GMT
141614 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/august/introducing-mobile-printing/ <![CDATA[Introducing Mobile Printing]]>

  Introducing Mobile Printing   On July 31, 2018, Academic and Institutional Technology rolled out Mobile Printing for the Wheaton College campus.  Key Benefits and Features All students, staff, and faculty now have the ability to print from their mobile devices to a ThunderCloud printer while on campus. This can save you time as it is a faster way to print. Impact on College Community You can now print to any ThunderCloud printer straight from your mobile device or tablet while on campus.  Go to this page and choose your system.  From there you can watch a short video or read the quick steps to set it up on your device.  When using Mobile Printing you will sign in with your NetID and password.  Note: Users who receive a prompt asking which account to charge can’t use mobility print at this time.  For more information about ThunderCloud printing, see this article.  If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.]]>
Tue, 14 Aug 2018 08:19:00 GMT
141612 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/august/what-was-ait-up-to-this-summer/ <![CDATA[What was AIT up to this Summer?]]>

AIT in Action: What was AIT up to this summer?  AIT has been hard at work over the summer.  In partnership with Technology@Wheaton Governance and other key stake holders we have acquired and are planning to deploy several new systems.  Banner 9 (Upgrading the campus’ Enterprise Resource System (ERP) to the latest version) –Successfully deployed on August 3, 2018! Automic (Rolling out this software that will automate manual processes for Student Financial Services and other Banner users)– October 2018 Event Guru (Introducing this new Conference Services planning application that share information across campus)– December 2018 Identity and Access Management System (Fischer) (Replacing our homegrown identity management system so it will be streamlined and more secure) – June 2019 OnBase (Replacing our current document management system, Perceptive Content, for better system reliability and more functionality) – February 2019 CRM Advance (Replacing Banner Advancement with an updated, user-friendly platform) – January 2019 CRM Recruit to the Cloud (Migrating our student recruitment, admissions and enrollment management software to the cloud for enhanced vendor support) – September 2018 Ellucian Analytics (Introducing this cloud-based business intelligence tool that empowers users to convert data into actionable insights that drive student success, institutional growth, and operational efficiency) – November 2018 If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.    ]]>
Tue, 14 Aug 2018 08:15:27 GMT
141610 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/august/classroom-refresh-cycle/ <![CDATA[Classroom Refresh Cycle]]>

  How do we decide which classrooms to refresh next? Have you ever wondered how Wheaton College decides which classrooms to update/refresh each summer? Take a minute to look at the flowchart we have created that shows how AIT and Facilities work with the Provost’s Office, TIR, and faculty to think through these questions.  If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.  ]]>
Tue, 14 Aug 2018 08:12:23 GMT
141608 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/august/classroom-technology/ <![CDATA[Familiarize Yourself with the Technology in your Classroom]]>

  Familiarize yourself with the technology in your classroom. Academic & Institutional Technology (AIT) supports teaching technology in more than 150 classrooms and labs across campus. We are offering two short sessions to introduce faculty to the most common configurations—you need only attend one.  If you cannot make it to any of these, please call 630.752.4357 (HELP) and we will be happy to meet you in your classroom at a time that works best for you.   Thursday, August 30th, 10:30 AM, BGC 130 Friday, August 31st, 10:40 AM, Mey Sci 133]]>
Tue, 14 Aug 2018 08:04:00 GMT
141402 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/august/introducing-shari-lendy-instructional-designer/ <![CDATA[Introducing Shari Lendy, Instructional Designer]]>

  Introducing Shari Lendy, Instructional Designer Please join us in welcoming Shari Lendy, our new Instructional Designer, to AIT and Wheaton College. She is replacing David Kletzing who retired in March. Shari brings with her more than a decade of experience in higher education teaching Communication.  She earned her doctorate in Educational Technologies from Northern Illinois University.  Additionally, Shari earned the Master of Online Teacher (MOT) certificate from the Illinois Online Network (ION).  You can find Shari in BGC B15G or email her at shari.lendy@wheaton.edu.  Shari has been happily married for 19 years this 4th of July to her husband Dave and they have a son, Jack who is 17 years old. As a family they enjoy antiquing and flea markets.  She has been an active member of Hosanna! Lutheran Church for many years.  ]]>
Thu, 09 Aug 2018 13:10:55 GMT
141216 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/august/expert-help-in-instructional-design/ <![CDATA[Expert Help in Instructional Design: Drop-In Support]]>

Expert Assistance with Instructional Design: Drop-In Support Welcome to the Academic Technology Support Space | BGC B15 Did you know? AIT Academic and Scholarly Technology is offering drop-in support for faculty during chapel time on Tuesdays and Thursdays. We provide expert technology consulting in instructional design, syllabus development, Schoology assistance, academic technology grant development, lecture capture, and video creation. For your video creation, we are excited to offer our new state-of-the-art lightboard, which allows you to create stunning instructional videos. To learn more about the lightboard and its use, view this New and Changing article. To schedule an appointment with one of our academic technology professionals, please contact Academic and Institutional Technology at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Tue, 07 Aug 2018 13:55:00 GMT
141218 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/august/cybersecurity-think-before-you-click/ <![CDATA[Cybersecurity: Think Before You Click!]]>

Cyber Security: Think Before You Click!  We know that phishing scams are becoming more frequent all the time.  Be on the alert!  Remember, Wheaton College AIT will never ask you for your username and password via email.  Watch this quick video for a reminder of why you should never enter your username and password in reply to an unsolicited email. If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.]]>
Tue, 07 Aug 2018 13:26:00 GMT
141213 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/august/academic-technology-grant-fy-2018-2019/ <![CDATA[Academic Technology Grant FY 2018-2019]]>

 Academic Technology Grant FY 2018-2019 Effective Date: August 7, 2018 Applications are due October 15th for the Academic Technology Grant. Faculty are encouraged to think creatively about aspects of teaching and learning in their respective disciplines.  Please find more information and the application here. If you have any other questions or concerns, please contact Academic and Institutional Technology at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).  ]]>
Tue, 07 Aug 2018 13:12:00 GMT
141212 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/august/preparing-for-excellent-conference-and-video-calls/ <![CDATA[Preparing for Excellent Conference and Video Calls]]>

Preparing for Excellent Conference Calls and Video Calls Effective Date: August 7, 2018 Are you planning a meeting which will have people joining remotely?  AIT has you covered.  But you’ll want to take a few minutes in advance to make sure everything will work correctly when it’s time for your meeting.  Here are some of the highlights you’ll need to know: For meetings with a dial-in option for only two or three people, a desk phone should be used. If the meeting consists of a larger group, then a conference phone would be preferred, especially if the meeting room is large and people are spread out. The key is that the microphone must be capable of hearing each member of the group so that those on the phone can participate in the conversation.  Do not plan to simply use the audio and microphone on the computer or laptop.  This will not give you the sound quality you’ll need. If the meeting will have a power point presentation, or will be sharing screens, then having the presentation run through the presentation software is needed in order for the remote people to see it. Many conference rooms have a phone available within it. When scheduling a meeting with a dial in option, please ensure the meeting space has the appropriate phone equipment present. If the meeting space requires a conference phone with additional microphones, please check one out at equipment circulation. When given a choice, using your Conference Now number on a conference phone is the best way to get excellent sound.  Find out more about setting up Conference Now.   You can find more information about this on our website. If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.]]>
Tue, 07 Aug 2018 13:03:00 GMT
141210 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2018/august/emerging-technologies-in-education-conference/ <![CDATA[Emerging Technologies in Education Conference]]>

Emerging Technologies in Education Conference Effective Date: August 7, 2018 Wheaton College is hosting an Emerging Technology Conference over Fall Break on Wednesday, 24 October 2018. This is an awesome opportunity to hear about trends in the industry as we think about what could be possible at Wheaton College.  We have a limited number of tickets available so please email the CIO if you’re interested in attending.  Some of the topics we will cover include augmented and virtual reality, Blockchain, and Artificial Intelligence.  Learn more from the website. If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.]]>
Tue, 07 Aug 2018 11:46:00 GMT