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New and Changing: Updates from AIT

New and Changing Blog RSS Feed http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/rss/ All blog posts. en 60 190015 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/september-2020/new-zoom-requirement-passcodes/ <![CDATA[New Zoom Requirement: Passcodes]]>

New Zoom Requirement: Passcodes Effective Date: September 27, 2020 All Wheaton College students, faculty, and staff now have access to a basic Zoom account.  You can find it by going to wheaton.zoom.us and logging in with your NetID and password. Starting September 27th, Zoom will require that all meetings have a Passcode or a Waiting Room enabled. See below for more information from Zoom regarding why they are taking these new security measures. Key Benefits and Features These security measures give you control over your meeting security options. For meetings that do not have either a Passcode or Waiting Room enabled by September 27th, Zoom will enable a Waiting Room for you. You can customize the Waiting Room experience with an approved list of domains that can bypass the Waiting Room and directly join the meeting. For meeting join information, we are renaming “Passwords” to “Passcodes” to better align with its role of allowing people in a meeting. Impact on College Community You may find yourself in a Waiting Room going forward.  These changes made be reflected in your scheduling tools (for example an Outlook plugin).  Zoom has provided more details including a comprehensive FAQ document which you are welcome to peruse. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Thu, 17 Sep 2020 11:38:00 GMT
187477 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/introducing-microsoft-bookings/ <![CDATA[Introducing Microsoft Bookings ]]>

Introducing Microsoft Bookings Effective Date: July 1, 2020 Microsoft Bookings is now available for all faculty and staff. Bookings is an online and mobile app scheduling tool that can facilitate scheduling of appointments for your advising and departmental needs. Bookings integrates with Microsoft Outlook, Wheaton College’s institutional calendaring tool.  With Bookings, you or a coordinator can create a public-facing web page that allows constituents to book an appointment and have it directly posted to the faculty or staff member’s calendar.  It also provides reminders to the attendee.  This product allows for students, alumni, parents, prospective students, and others to schedule appointments.   Remember, during the COVID-19 event, we are seeking to think “virtual first!” when it comes to meetings.  But for those meetings that must happen face-to-face, (each face wearing a face covering, of course!) this is the best solution for scheduling.  Microsoft Bookings is now the officially supported student appointment scheduling tool for virtual (highly recommended) or in-person meetings. In our desire to protect students by preventing them from standing close to each other in a line, we want to have them book all their in-person meetings ahead of time.    Bookings works a lot like Calendly but provides more flexibility.  If you are currently paying for a Calendly license, this would be a better (and free!) solution for you.  You can easily embed a link in Schoology or your operational web pages.  Using Bookings, you can set up office hours or other appointment specifics such as available times, duration, lead and cancellation times, and notifications. Key Benefits and Features Bookings provides a web page which you can link from your web site, from within Schoology, or sent via email. You can create default hours and appointment lengths and select faculty or staff that will support the appointments. Bookings will automatically offer appointments only when there are available times based on the faculty/staff Outlook calendars. You can automate the appointment reminders and offer self-service cancellation and rescheduling via the online calendar. Bookings makes it easier for people to schedule and manage appointments with you. Bookings provides a web interface so students, alumni, parents, prospective students, and others can make an appointment when they don’t have access to your calendar. This Self-scheduling feature is especially useful for people who have predictable slots or times they wish to make available to constituents. Impact on College Community We will seek to use one solution for our booking needs across campus.  You should already have Bookings available to you.  If not, you can request Bookings to be available when you log into your email at https://outlook.com/wheaton.edu, by contacting the AIT Service Desk. You can learn more about Microsoft Bookings from our series in Wheaton Answers.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 16:25:00 GMT
187173 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/changes-to-google-meet-/ <![CDATA[Changes to Google Meet: Anonymous Users will be blocked]]>

Changes to Google Meet: Anonymous Users will be blocked Effective Date: July 15, 2020 Google has announced that over the next few weeks they will roll out a change for companies that utilize G Suite for Education (as we do).  This change will block anonymous users from accessing our Google Meet meetings.  This change is being made for all education customers to reduce meeting disruptions. People without my.wheaton.edu accounts will still be able to join our Google Meet meetings, they will just need to be signed into a Google account of some kind. Key Benefits and Features This change will provide increased security for Google Meet meetings.  Impact on College Community Going forward, each person who joins a Wheaton College Google Meet meeting will need to be logged in to a Google account.  They do not need to be logged in to a my.wheaton.edu account specifically, but they do need to be logged into a Google account of some kind.  Students can no longer click on a link to join a Google Meet meeting and join anonymously.  They will need to log into a Google account first. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).    ]]>
Wed, 12 Aug 2020 09:34:00 GMT
187172 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/make-an-appointment-dont-wait-in-line/ <![CDATA[Make an appointment: don’t wait in line!]]>

Make an appointment so you don’t have to wait in line! As we work together to be COVID-Safe, Thunder-Strong, one change you will notice is an effort to keep you from congregating or needing to wait in physical lines.  To help facilitate this, various offices across campus are providing a simple way for you to book an appointment ahead of time so that when you arrive you won’t need to wait.  You can go to Microsoft Bookings page to schedule appointments!  Right now we have Student Financial Services and Res Hall move-in dates available there.  We hope to add more offices’ appointments as the school year progresses.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 09:32:00 GMT
187171 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/keeping-your-laptop-safe/ <![CDATA[Keeping your laptop safe!]]>

Keeping your laptop safe! Do you have a personal laptop that you use for taking notes in class, writing papers, logging into Schoology, and keeping up on social media?  It’s important to remember to keep your patching up to date for security reasons.  This includes your software and antivirus.  You can learn about Mac updates here.  You can learn about Windows updates here.  The more you can do to protect your laptop, the safer your device and your data will be.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 09:30:00 GMT
187169 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/find-your-textbook-requirements-quickly/ <![CDATA[Find your textbook requirements quickly!]]>

Find your textbook requirements quickly! Last semester we introduced a way for you to click from your class schedule in Banner Self-Service to be taken directly to the Wheaton College Campus Store website and find a list of the textbooks and course materials required for your classes.  You can find this from the Wheaton Portal, Undergrad Student or Grad Student tab, then choose Banner Self-Service, Student Services, Registration, and then Student Detail Schedule.  Then choose a term, and it will list out the classes you are enrolled in for that term.  Near the bottom you should see a button that says Purchase Books at the Campus Store.  Click on that and it will take you straight to the Wheaton College Campus Store website and you can order your books from there.  To avoid delays on campus, be sure to have your books shipped to your home address.  Then bring them with you to campus! If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 09:26:00 GMT
187167 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/ladies-and-gentlemen-turn-off-your-microphones/ <![CDATA[Ladies and Gentlemen, turn off your microphones!]]>

Ladies and Gentlemen, turn off your microphones! Effective Date: August 12, 2020 You may have heard the phrase, “Gentlemen, start your engines!” from NASCAR car racing.  We, of course, would change it now to be “Ladies and Gentlemen” but for this fall, we want to say, “Ladies and Gentlemen, silence your microphones!” When you walk into your classrooms this fall it will be imperative that you not only silence your phones but also that you TURN OFF YOUR MICROPHONES on your laptops.  If your microphone is on, that can create a feedback loop where it will get louder and louder and be impossible to stop.  Because we have students joining classes remotely, you need to take an extra minute to make sure that you have turned off your microphone when you walk into your classroom. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 09:24:00 GMT
187563 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/where-can-you-get-tech-help/ <![CDATA[Where can you get tech help?]]>

Where can you get tech help? Effective Date: August 12, 2020 Academic and Institutional Technology (AIT) is here to help!  But this fall help might look a little different.  We used to have Billy Graham Hall B15 as a faculty drop-in spot each day.  You could just stop by and ask for help with Schoology or recordings or any other tech issues.  Now, with social distancing in place, we will not have any drop-in availability in BGH B15.  The same is true of the AIT Service Desk in Blanchard 171—it is not available for drop-ins, either. If you’re looking for help, you’ll want to start by calling the AIT Service Desk at 630-752-4357.  They can work with you to figure out when would be a good time to schedule an appointment.  You can also reach out to them via email.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 09:24:00 GMT
187529 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/feeling-ready-for-fall-semester-staff/ <![CDATA[Feeling ready for fall semester? (Staff)]]>

Feeling ready for the fall semester? Whether you’re here on campus or still working from home this fall, we want you to be set up to succeed at work!  One way that Academic and Institutional Technology (AIT) can help with this is by making sure you know where to go for technology help. There are several different ways you can find help. You can call the AIT Service Desk at 630-752-4357. You can always email the AIT Service Desk. You can look up something for yourself in our knowledge base, called Technology@Wheaton Answers. For example, there is a series on Working Remotely packed full of information for how best to work from home.  It includes tips for setting up and using GlobalProtect VPN and how to answer and call using your virtual phone through Cisco Jabber.  Take a few minutes today to look through Technology@Wheaton Answers, and maybe even add the AIT Service Desk phone number (630-752-4357) to your contacts on your phone so you can call us quickly. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 09:21:00 GMT
187523 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/how-to-succeed-at-dual-modality-teaching-/ <![CDATA[How to succeed at Dual Modality Teaching ]]>

How to succeed at Dual Modality Teaching Academic and Institutional Technology (AIT) is here to help with dual modality teaching!   We know this new way of teaching is going to require a lot of patience and adjustments from all of us.  Take a few minutes to look through and see if any of these articles may help answer questions you have about dual modality teaching. Q: How do I know what technology is installed in my assigned classroom? A: Go to answers.wheaton.edu and type in your classroom name (for example, BGC 532) and you can find what technology is installed there. Q: How do I do dual modality teaching from a classroom? A: You can use the classroom computer or your laptop to do dual modality teaching from a classroom. Q: I missed the summer faculty workshops, or I attended them, but want to review what I learned.  Is there some way to still see those? A:  There sure is!  Log in to Schoology and on your dashboard, you will find “AIT Workshop – Educational Technology Resources for Fall 2020 in Dual Modality.”  Feel free to review any of the information you find there. Q: How do I request a clear face mask for my teaching? A: Please fill out this Qualtrics form to request a clear face mask.  You will be notified when it is available to pick up outside of the AIT Service Desk (Blanchard 171). Q: Can I get a voice amplifier to help project my voice as I’m teaching? A: Yes!  Please email the AIT Service Desk to request one. Q: What’s the best way to reach the AIT Service Desk? A: There are several different ways you can find help. You can call the AIT Service Desk at 630-752-4357. You can always email the AIT Service Desk. You can look up something for yourself in our knowledge base, called Technology@Wheaton Answers. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 09:03:00 GMT
187561 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/you-have-a-mywheatonedu-account/ <![CDATA[You have an @my.wheaton.edu account!]]>

You have an @my.wheaton.edu account! Effective Date: August 12, 2020 Did you know that as Wheaton College employee you have an @my.wheaton.edu account with Google? It’s true!  Follow these instructions to log in to your @my.wheaton.edu account. You can share documents with students (all of whom have @my.wheaton.edu accounts) in Google via Google Docs or Google Drive.  Your students may need to be reminded to share documents with your @my.wheaton.edu address.  If they share with your @wheaton.edu address, you will not be able to access the documents. Also, we have set up your @my.wheaton.edu email to automatically forward to your @wheaton.edu address so you’ll see it in Outlook.  No need to go looking for email in your @my.wheaton.edu account!  You can learn more about the Google G-Suite here.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 09:00:00 GMT
187559 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/academic-technology-grant-suspended/ <![CDATA[Academic Technology Grant Suspended]]>

Academic Technology Grant Suspended As we put all of our energy and resources into dealing with COVID-19 this year, Technology@Wheaton regrets that we are unable to fund the Academic Technology Grant for the 2020-2021 school year.  Chief Information and Campus Services Officer, Wendy Woodward, says, “We are hopeful that we can resume this grant in FY22 and continue helping to fund cutting-edge technology requests from our faculty for years to come.” Thank you for your patience as we work together to accomplish what must be done this fall.  We appreciate your partnership. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 08:58:00 GMT
187557 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/moving-forms-online/ <![CDATA[Moving forms online!]]>

Moving forms online! Effective Date: August 12, 2020 You may have noticed that working on a college campus means we generate a lot of paper forms.  For years we’ve been wanting to move more of these forms online in order to eliminate paper forms and cut down as much as possible on manual labor.  When everyone left campus in March to start working remotely, it seemed like a good time to see if we, as a campus, could collect our many paper forms and get to work on digitizing them. Over three hundred paper forms were collected, and AIT started working with individual departments to identify who could help digitize these forms.  Some forms have been created in JotForm and some have been created in OnBase.  We’ve even purchased an Adobe Sign license for our campus to help us streamline!  While we have made a great deal of progress on this project, there is still a long way to go!  If you or anyone in your department is looking for a project to work on, let us know!  We’d love to use their help digitizing forms for your specific department.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 08:56:00 GMT
187555 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/does-it-sound-too-good-to-be-true/ <![CDATA[Does it sound too good to be true?]]>

Does it sound too good to be true? Effective Date: August 12, 2020 “My aunt is a college alum and is moving to the area soon due to Covid-19.  She will need someone to watch her two dogs and is paying $600/week.  Please email fake.email@fakeemail.com for more info.” Some employees at Wheaton College have received a similar email in the last two months.  The best way to tell it’s a scam?  It promises a job that is too good to be true.  Cybercriminals use different tactics to persuade people to fall for their phishing emails.  They often place tremendous pressure such as, “Act now or we’ll close your account!”  In this case, they also tried to create trust with personal details, while getting the facts wrong.  (Her aunt is moving here but needs someone to watch her dogs while she’s here?  Wouldn’t she need someone to watch her dogs if she was leaving?) As always, keep an eye out for these types of emails!  You can report them using the “Report Phish” button on Outlook.  If you’re not certain if an email is a phishing scam, feel free to forward it to the AIT Service Desk and ask them to check. Thank you for always taking a moment to be vigilant when it comes to suspicious emails.  You can learn more about phishing scams here. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 08:53:00 GMT
187070 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/feeling-ready-for-the-fall-semester/ <![CDATA[Feeling ready for the fall semester?]]>

Feeling ready for the fall semester? Effective Date: August 12, 2020 Whether you’re here on campus or joining us remotely this fall, we want you to be set up to succeed in your classes!  One way that Academic and Institutional Technology (AIT) can help with this is by making sure you know where to go for technology help. There are several different ways you can find help. You can call the AIT Service Desk at 630-752-4357. You can always email the AIT Service Desk. You can look up something for yourself in our knowledge base, called Technology@Wheaton Answers. For example, there is a Student Remote Learning Toolkit packed full of information for how best to join your classes remotely.  It includes tips for getting better Wi-Fi at home and video conference etiquette for participants.  Take a few minutes today to look through Technology@Wheaton Answers, and maybe even add the AIT Service Desk phone number (630-752-4357) to your contacts on your phone so you can call us quickly.  You should also download the Wheaton App so you have easy access to the Wheaton Portal and Student on Tap!  We created a portlet on Student on Tap called COVID-19 with quick links to resources you may need.  In addition, we have more specific information for new students on campus, new flexible learning or remote students, and returning students. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 08:25:00 GMT
187452 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/microsoft-teams-is-coming/ <![CDATA[Introducing Microsoft Teams]]>

Introducing Microsoft Teams Effective Date: August 12, 2020 Microsoft Teams is a new platform that we will be installing on all Wheaton College computers beginning August 12, 2020.  Microsoft Teams is the upgrade and replacement for Microsoft Skype for Business, which will reach its end of support in the near future. Microsoft Teams will be available to all faculty and staff.  In addition, students will also be able to access Microsoft Teams to which they are invited using their @my.wheaton.edu email address. If you have reoccurring meetings using Skype for Business, the AIT Service Desk can help you adjust the calendar events to use Microsoft Teams instead. More information is below and will be included in future Campus Announcements. Features The following core capabilities are included in Microsoft Teams: Chat: Enjoy ongoing group and one-on-one conversations with other Wheaton College employees. Chat can be enhanced by adding emojis and GIFs to your discussion. Audio & Video calling: Microsoft Teams provides a simple and easy-to-use interface that allows you to chat with your team via text, have a voice conversation, or a video meeting. Attendees can share their screen and text chat within the meeting. Add Students or non-Wheaton community members: A team can be joined by students and by peers outside of the Wheaton College community. Schedule meetings: Easily schedule meetings for your team from within Microsoft Teams as well as from within Outlook. Students and peers outside of the college don’t need a Microsoft Teams account, they can join a meeting they are invited to via the web. Highly customizable: Every team is unique with differing workflow methods and requirements. Microsoft Teams allows you to tailor your team and channels to meet each group’s needs.  Grid view (coming soon!): See more of your audience with up to 49 participants on a single screen. Additional Information How do I access Microsoft Teams? Microsoft Teams is accessible via web browsers, as well as desktop and mobile client applications on Windows, macOS, iOS, and Android. You may find yourself using one or more of these options as you stay engaged with your team.  Beginning August 12, Wheaton College will unobtrusively begin pushing out the Microsoft Teams client to ALL college-owned computers. No interaction with the install will be required. Per the ongoing recommendation of having the GlobalProtect VPN running when you are working, with it on, the Microsoft Teams install will happen in the background.  Click here to read more on keeping your computer "healthy" while working remotely. Start using Microsoft Teams To start Microsoft Teams... In Windows, click Start > Microsoft Teams. In macOS, go to the Applications folder and double-click Microsoft Teams. On mobile, tap the Microsoft Teams icon. Sign in with your Wheaton College email address and password. Help Resources Getting started with Microsoft Teams. Microsoft Teams | Essentials  Microsoft Teams | FAQs Academic Software Tools Guide for Faculty Alternative download options: Windows users can download via Software Center. macOS users can download via Self-service. The Microsoft Teams downloads page provides a convenient place where you can download Desktop Apps for Mac & Windows as well as Mobile Apps for Android, iOS, and Windows Phone. Webinars (Coming soon!) Need additional help or have questions? If you would like assistance with creating a department team or have questions or issues, please contact the AIT Service Desk at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 07:41:00 GMT
184564 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/june-2020/vpn-software-update/ <![CDATA[VPN Software Update]]>

VPN Software Update Effective Date: June 24, 2020 GlobalProtect establishes a secure connection to Wheaton College resources from off-campus. If you are working from home now, remember to log into VPN at the beginning of each workday.  The College's virtual private network (VPN) software, GlobalProtect, will be updated on June 24, 2020.  This update fixes a bug in version 5.1.3 that caused many Wheaton users to get disconnected from the VPN service every two hours. If you already use GlobalProtect to establish a VPN connection, you will be prompted to update this software the next time you connect. Key Benefits and Features This GlobalProtect (VPN) software update provides: Bug fixes that resolve issues for both Windows and macOS computers Bug fix to keep users from being disconnected every two hours Improved security Feature enhancements Impact on College Community If you use GlobalProtect to establish a VPN connection to the campus network, you will be prompted to update this software the next time you connect after June 24, 2020. The update will install automatically after you select "Yes." After this update, you will be able to connect using VPN as before.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 17 Jun 2020 11:06:00 GMT
183994 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/june-2020/cable-tv/ <![CDATA[Discontinuing Cable TV Service Across Campus]]>

Discontinuing Cable TV Service Across Campus Effective Date: July 1, 2020 As of July 1, 2020, we will discontinue our current cable television agreement with Dish Network.  This transition will be a significant money-saving initiative.  Going forward streaming services will be provided in eleven key locations, listed below.  Key Benefits and Features Discontinuing our current cable television provides the following improvements: Saving the College annual fees for years to come Facilitating community building by continuing to provide entertainment television streaming services to key communal areas Impact on College Community Streaming services for entertainment will be provided to eleven specific locations. 4 in Residence Hall lounges 1 in Beamer Center game room 1 in the OCO student safe space 4 in Chrouser Sports Complex exercise room 1 in Chrouser Sports Complex Athletic Training Room There will be no change to the internal channels, such as the live feed of Blanchard (affectionately known as “All Blanchard All the Time” (10.1)), Live Undergrad Chapel (4.1) or Live Graduate School Chapel (3.1). If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Tue, 02 Jun 2020 09:18:00 GMT
182533 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/may-2020/vpn-software-update/ <![CDATA[VPN Software Updates]]>

VPN Software Update Effective Date: May 18, 2020 GlobalProtect establishes a secure connection to Wheaton College resources from off-campus. If you are working from home now, remember to log into VPN at the beginning of each workday.  The College's virtual private network (VPN) software, GlobalProtect, will be updated on May 18, 2020.  If you already use GlobalProtect to establish a VPN connection, you will be prompted to update this software the next time you connect. Key Benefits and Features This GlobalProtect (VPN) software update provides: Bug fixes that resolve issues for both Windows and macOS computers Improved security Feature enhancements Impact on College Community If you use GlobalProtect to establish a VPN connection to the campus network, you will be prompted to update this software the next time you connect after May 18, 2020. The update will install automatically after you select "Yes." After this update, you will be able to connect using VPN as before.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Thu, 14 May 2020 09:46:00 GMT
181175 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/april-2020/dont-let-your-computer-get-sick/ <![CDATA[Don’t Let Your Computer Get Sick!]]>

Don’t Let Your Computer Get Sick! Effective Date: April 20, 2020 No, your computer can’t “catch” COVID-19, but it is still critically important to take active measures to keep your computer “healthy” while it is at home. Generally, when your Wheaton College device is on campus and connected to our network, AIT regularly updates your computer with software patches from Microsoft or Apple.  But with people working from home, this becomes trickier.  Since having your device patched is the best way to keep you, your device, and our College data safe, all Wheaton College employees should regularly perform the following two steps when working from home.  Start your workday by launching GlobalProtect VPN software each day with “Wheaton College Only” and stay connected all day. Note that if you are connecting from an insecure public Wi-Fi, use the “Wheaton College + Internet” VPN gateway. Reboot your computer at least weekly. A great habit to start would be to reboot your computer at the end of the day every Friday since monthly software patches are typically released on a Thursday. Key Benefits and Features Enhanced security as all Wheaton College devices will still receive software updates and patches Wheaton College data will be protected by having all employees use the Global Protect VPN software from off-campus And that’s it!  AIT will take care of the rest of your software patching behind the scenes.  If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu. ]]>
Mon, 20 Apr 2020 09:52:00 GMT