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New and Changing: Updates from AIT

New and Changing Blog RSS Feed http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/rss/ All blog posts. en 60 184564 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/june-2020/vpn-software-update/ <![CDATA[VPN Software Update]]>

VPN Software Update Effective Date: June 24, 2020 GlobalProtect establishes a secure connection to Wheaton College resources from off-campus. If you are working from home now, remember to log into VPN at the beginning of each workday.  The College's virtual private network (VPN) software, GlobalProtect, will be updated on June 24, 2020.  This update fixes a bug in version 5.1.3 that caused many Wheaton users to get disconnected from the VPN service every two hours. If you already use GlobalProtect to establish a VPN connection, you will be prompted to update this software the next time you connect. Key Benefits and Features This GlobalProtect (VPN) software update provides: Bug fixes that resolve issues for both Windows and macOS computers Bug fix to keep users from being disconnected every two hours Improved security Feature enhancements Impact on College Community If you use GlobalProtect to establish a VPN connection to the campus network, you will be prompted to update this software the next time you connect after June 24, 2020. The update will install automatically after you select "Yes." After this update, you will be able to connect using VPN as before.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 17 Jun 2020 11:06:00 GMT
183994 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/june-2020/cable-tv/ <![CDATA[Discontinuing Cable TV Service Across Campus]]>

Discontinuing Cable TV Service Across Campus Effective Date: July 1, 2020 As of July 1, 2020, we will discontinue our current cable television agreement with Dish Network.  This transition will be a significant money-saving initiative.  Going forward streaming services will be provided in eleven key locations, listed below.  Key Benefits and Features Discontinuing our current cable television provides the following improvements: Saving the College annual fees for years to come Facilitating community building by continuing to provide entertainment television streaming services to key communal areas Impact on College Community Streaming services for entertainment will be provided to eleven specific locations. 4 in Residence Hall lounges 1 in Beamer Center game room 1 in the OCO student safe space 4 in Chrouser Sports Complex exercise room 1 in Chrouser Sports Complex Athletic Training Room There will be no change to the internal channels, such as the live feed of Blanchard (affectionately known as “All Blanchard All the Time” (10.1)), Live Undergrad Chapel (4.1) or Live Graduate School Chapel (3.1). If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Tue, 02 Jun 2020 09:18:00 GMT
182533 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/may-2020/vpn-software-update/ <![CDATA[VPN Software Updates]]>

VPN Software Update Effective Date: May 18, 2020 GlobalProtect establishes a secure connection to Wheaton College resources from off-campus. If you are working from home now, remember to log into VPN at the beginning of each workday.  The College's virtual private network (VPN) software, GlobalProtect, will be updated on May 18, 2020.  If you already use GlobalProtect to establish a VPN connection, you will be prompted to update this software the next time you connect. Key Benefits and Features This GlobalProtect (VPN) software update provides: Bug fixes that resolve issues for both Windows and macOS computers Improved security Feature enhancements Impact on College Community If you use GlobalProtect to establish a VPN connection to the campus network, you will be prompted to update this software the next time you connect after May 18, 2020. The update will install automatically after you select "Yes." After this update, you will be able to connect using VPN as before.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Thu, 14 May 2020 09:46:00 GMT
181175 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/april-2020/dont-let-your-computer-get-sick/ <![CDATA[Don’t Let Your Computer Get Sick!]]>

Don’t Let Your Computer Get Sick! Effective Date: April 20, 2020 No, your computer can’t “catch” COVID-19, but it is still critically important to take active measures to keep your computer “healthy” while it is at home. Generally, when your Wheaton College device is on campus and connected to our network, AIT regularly updates your computer with software patches from Microsoft or Apple.  But with people working from home, this becomes trickier.  Since having your device patched is the best way to keep you, your device, and our College data safe, all Wheaton College employees should regularly perform the following two steps when working from home.  Start your workday by launching GlobalProtect VPN software each day with “Wheaton College Only” and stay connected all day. Note that if you are connecting from an insecure public Wi-Fi, use the “Wheaton College + Internet” VPN gateway. Reboot your computer at least weekly. A great habit to start would be to reboot your computer at the end of the day every Friday since monthly software patches are typically released on a Thursday. Key Benefits and Features Enhanced security as all Wheaton College devices will still receive software updates and patches Wheaton College data will be protected by having all employees use the Global Protect VPN software from off-campus And that’s it!  AIT will take care of the rest of your software patching behind the scenes.  If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu. ]]>
Mon, 20 Apr 2020 09:52:00 GMT
180722 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/march-2020/thunderapps-for-all/ <![CDATA[ThunderApps for All]]>

ThunderApps for All Effective Date: April 3, 2020 The Physics and Engineering Department successfully piloted a virtual computer lab in the Fall of 2018.  This timing turned out to be serendipitous, as now is a great time to have more software available to our students that they can access remotely! We’re delighted to announce that we now have over 80 applications available via ThunderApps!  You can read about ThunderApps here, as well as learn how to install it on a PC or install it on a Mac.  In addition, there is a special workaround for those with 10.15 Catalina.  Using this technology, students are able to access fully functional PC-based programs through a browser on their devices. The actual Windows program is running remotely on a Windows server and the interface is streamed to the user's device so students can use it without purchasing or downloading software.  Some of the key benefits of ThunderApps are these: The College can reduce the number of lab computers on campus and provide students with convenient access to the software they need, even from off-campus. The power and graphics capabilities of the end user's device is not a limitation and has little impact on the overall experience. We can provide students with access to expensive software for coursework. We’re glad to have partnered with AppsAnyWhere as the best option for Wheaton College.  If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu. ]]>
Tue, 07 Apr 2020 09:07:00 GMT
179326 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/march-2020/introducing-the-wheaton-app/ <![CDATA[Introducing the Wheaton App]]>

Introducing the Wheaton App! Now you can get to the Wheaton Portal in the quickest way possible!  Simply click on this QR code and follow these steps.  If the QR code doesn't work, then open a browser on your mobile device and navigate to https://www.portal.wheaton.edu for iPhones, or https://addtohome.wheaton.edu/addtohome.html for Androids.  Then follow the steps below. Apple iPhone Click  at the bottom of the screen Scroll down and click “Add to Home Screen” Enter and save your NetID and password Android Device Click “Add to Home Screen” Click “Add” Enter and save your NetID and password ]]>
Wed, 25 Mar 2020 12:46:00 GMT
177461 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/february-2020/security-certificate-replacement/ <![CDATA[Security Certificate Replacement for Campus Wireless]]>

Security Certificate Replacement for Campus Wireless On Monday, February 17 at 10 AM, we will replace the security certificate for Wheaton's WC-Internet wireless network. Replacing security certificates is a routine process where we re-certify every two years that the wireless network is safe and belongs to Wheaton College. Once the new certificate is in place, you may see a popup that asks you to verify that you want to connect to WC-Internet or a warning that the certificate could not be validated when you connect a personally-owned device to the campus wireless. The certificate for “clearpass” or “clearpass2” issued by InCommon RSA is valid.  If you see a message like this, please know that it is safe to connect. Rationale Why Security Certificates Matter Security certificates ensure that you are communicating with the intended service provider. They prevent someone from maliciously pretending to be your bank, social networking site, or campus wireless network. They're issued by a trusted third party or certificate authority. Security certificates have to be re-issued every three years or they expire. In this way, they work like a driver's license or other official ID. In order to get an official ID, you have to prove your identity to a trusted authority. After that, you have to renew your license or ID every few years so you have an up-to-date way to prove to others that you are who you say you are. Security certificates work the same way. Up-to-Date Encryption Methods Wireless security certificates encrypt the communication between your device and the network you're connecting to. Encryption works by translating your data into gibberish and only retranslating it when it gets to the correct location. This prevents someone from "eavesdropping" on the network and learning your password or other personal information. This particular certificate renewal is especially important because we're replacing an outdated encryption method with a new one. The encryption methods used to scramble and protect data become outdated over time as people discover vulnerabilities or design flaws. When that happens, it's important to retire the outdated encryption method and switch to a new one so people can't exploit known vulnerabilities. Impact on College Community On Monday, February 17 at 10 AM, we will replace the security certificate for WC-Internet. Replacing security certificates is a routine process where we re-certify every three years that the wireless network is safe and belongs to Wheaton College. Once the new certificate is in place, you may see a popup that asks you to verify that you want to connect to WC-Internet or a warning that the certificate could not be validated when you connect a personally-owned device to the campus wireless. The message may look like one of the provided examples, or it may look different depending on the type of device you connect. If you see a message like this, please know that it is safe to connect. Your computer's security system is warning you that the certificate is different than before as a precautionary measure. In most cases, you would want to check with the service provider to make sure that the network or website you're connecting to is still safe. In this case, we're the service provider and we're letting you know that it's safe ahead of time. If you have any questions or concerns, please contact us at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.]]>
Fri, 14 Feb 2020 00:00:00 GMT
176929 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/february-2020/digital-signage-migrating-to-cloud/ <![CDATA[Digital Signage Migrating to Cloud]]>

Digital Signage Migrating to Cloud Effective Date: January 31, 2020 You’ve probably seen at least one digital sign around campus (for example, the big red one outside of Bon Appetit), and chances are good you’ve spotted more than just that one.  These screens were installed starting about ten years ago to help communicate information about upcoming events and deadlines to the campus community. Thus far we have hosted the digital signage program on our own servers, and it is now time to move to the cloud!  Using Four Winds International to run this program will offer us increased functionality and make it easier for our content managers to upload their own content to the screens in their departments. Key Benefits and Features Moving the digital signage to the cloud provides the following improvements: Significantly improving the interface for the content managers to contribute and schedule content Providing key management components such as a dashboard which will allow for site-wide monitoring of content Allowing Mac users to use the interface without having to rely on a Windows machine Impact on College Community AIT will contact the local content managers of the various departments to assist them with the changes to the interface and transition the signs one by one during the Spring semester.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Mon, 03 Feb 2020 11:22:00 GMT
175815 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/january-2020/duo-rollout/ <![CDATA[Just "Duo" It!]]>

Just "Duo" It! AIT would like to thank those of you who took the time to enroll in Duo, our new two-factor authentication solution, in advance of the January 7th launch date. The faculty get an “A+” for taking the lead with 82% having enrolled on time. We appreciate the emails we have received from many of you commenting on how easy the enrollment process was. In the coming weeks Human Resources and Finance will be protecting the data in their Banner systems using the Duo platform. Stay tuned for more information!   If you have questions or concerns about this new process, please contact the AIT Service Desk—they will be more than happy to help out. You can read more about Duo and find answers to many frequently asked questions in this article. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Mon, 13 Jan 2020 09:16:00 GMT
175814 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/january-2020/shs-online-scheduling/ <![CDATA[Introducing Online Scheduling for Student Health Services!]]>

Introducing Online Scheduling for Student Health Services! In partnership with the Student Technology and Campus Services Advisory Committee (STACSAC),  students can now schedule appointments with Student Health Services online.  This is the result of months of work between the staff of Student Health Services and Northwestern Medicine, and we’re proud to be one of the first colleges to offer this option to students. You can still schedule appointments in other ways (stopping in or calling), but if you’d like to take advantage of scheduling online, we encourage you to download the MyChart Northwestern App.  You can also schedule an appointment from your computer, if you’d prefer—we just think that most students will find the app to be the simplest choice. Please take a few minutes to read through some of the information below to learn how to schedule an appointment online. Q: How do I schedule an appointment with Student Health Services? A: You have three choices: Walk into the Student Health Services office and ask. Call them at 630-752-5072. Make an appointment online via MyChart. Q: How do I schedule an appointment online? First of all, you need to have an account on MyChart Northwestern.  The good news is that new students for the 2019-2020 academic year are already set to use MyChart.  Returning students will have to take a few minutes to create an account by using the unique code they received from Student Health Services.  If you have not already received that unique code, call or email Student Health Services to request it. Q: OK, I have a Northwestern Medicine MyChart account.   Should I use the desktop version or the app for scheduling? A: You can use either, but we recommend that you download the free app, called “MyNM by Northwestern Medicine.”  It is a purple logo with white writing. Q: I’m logged into the app.  What do I do next? A: Choose “Appointment” and then “Schedule an appointment.” Many different choices will come up, so you need to scroll down until you find “Student Health Services.”  Click on that. Next it will ask which college you are affiliated with.  Choose “Wheaton College.” It will offer you four reasons of why you are scheduling your appointment. Q: Which reason should I choose for why I’m scheduling my appointment? A: Four options will come up as reasons: Appointment with doctor or nurse practitioner Appointment with travel nurse Appointment for mental wellness Reason not listed You will almost always want to choose “Appointment with doctor or nurse practitioner.”  This is for if you’re sick or if you need a wellness physical. You would choose “Appointment with travel nurse” if you’re planning to participate in a trip and have received an email from Student Health Services with instructions of how to schedule your appointment with the travel nurse. Choosing “Appointment for mental wellness” will be to set up an appointment with a physician, NOT with a counselor from the Counseling Center.  To schedule an appointment at the Counseling Center, you can call 630-752-5321, walk into their office in North Harrison Hall, or email counseling.center@wheaton.edu. If you choose “Reason Not Listed” (for something like vaccines or entrance requirements) you will be directed to call Student Health Services at 630-752-5072 to schedule that appointment over the phone. Q: What do I do after I choose my reason for visit? A: Choose one of the doctors or nurse practitioners and find a time that works well with your schedule. Note: It’s not a bad idea to write this appointment onto your calendar, as the system will not send you an email telling you when your appointment is. Q: What do I do after I pick my appointment time? A: You’ll be asked to update your profile/confirm that the information there is still current.  Either edit it or simply click, “This information is correct.” Q: What do I do if it asks me to verify my insurance information? A: You can leave the insurance information blank.  Student Health Services does not bill your insurance (all charges are sent to Student Accounts.)  If you need to submit your costs to your insurance company, you will do that after your visit and after you have been charged. Q: What do I put for “Additional Details: What is the most important thing you want addressed during this visit?” If you chose “Appointment with doctor or nurse practitioner” as your reason, now is the time to explain what your main issue is that you’d like to address.  For example, “My throat hurts,” or “I have a fever,” or “I need a physical.” Q: I have chosen my date/time and added additional details.  Now it’s asking me to confirm my appointment.  Is that necessary? A: Yes!  Please click “confirm appointment.”  Q: It turns out that I don’t need to meet with a doctor or nurse after all.  Can I cancel my appointment online? A: Yes!  Follow the prompts to cancel your appointment.  It only takes a few clicks. Q: Is there anything special I need to know about scheduling to see a travel nurse? A: Yes!  You will receive an email telling you that you need to schedule a visit with the travel nurse.  The email will contain all the instructions you need, including the important fact that you need to schedule the appointment at least one week out so that SHS can prepare for your appointment.  Also, you will need to choose which program you are a part of.  The options are these: HNGR Traveling independently (non-Wheaton program) Traveling with a Wheaton program It will then ask which program you are a part of, which country/countries you are going to and the dates of your travels. Q: Will I receive a confirmation email from MyNM MyChart telling me when my appointment is? A: No.  Make sure you add it to your own calendar!  But you will likely receive a confirmation email from Student Health Services.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Mon, 13 Jan 2020 08:54:00 GMT
175813 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/january-2020/being-safe-with-technology/ <![CDATA[Being Safe with Technology]]>

Being Safe with Technology Did you get a new iPhone for Christmas?  Or the latest wireless headphones?  How fun!  Don’t forget that when you get back to campus, you’ll want to connect your devices to the Wheaton College wireless network.  For a quick refresher on how to do that you can check out this series.  The AIT Service Desk can help you if you experience any issues or problems with connection.  They can also help out if you’re trying to connect gaming devices.  Just give them a call at 630-752-4357.  Also, remember that devices that send out their own wireless signal can interfere with our wireless network.  For your sake, and the sake of your classmates and friends, please don’t use any personal routers or wireless hot spots. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Mon, 13 Jan 2020 08:51:00 GMT
175812 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/january-2020/google-meet/ <![CDATA[Google Meet]]>

Too cold to walk across campus for a study group?  Try Google Meet! Good news!  Google has just released “Google Meet,” an online meeting tool that is available to you free-of-charge as part of the Google Suite you have access to from your my.wheaton.edu email address.  Now you can schedule a video conference with your peer group to collaborate on schoolwork or activities—for either one-on-one or group meetings.  You can schedule meetings ahead of time, or just start one whenever you’re ready.  This is a fabulous way for you to take advantage of what Google has to offer you as a college student.  (This product was formerly called “Google Hangouts.”) You can learn more about starting or joining a Google Meet here.    If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Mon, 13 Jan 2020 08:48:00 GMT
175811 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/january-2020/linkedin-learning-event/ <![CDATA[LinkedIn Learning Event was a Success!]]>

LinkedIn Learning Event was a Success! On Wednesday, November 20th, Student Government, in partnership with AIT, sponsored a table in Lower Beamer to promote LinkedIn Learning for students.  Students who stopped by and logged in to LinkedIn Learning for the first time or who showed they were already in LinkedIn Learning could put their names into a drawing.  Our three winners were Wilson McMillan (Apple AirPods), Gloria Rhee (JBL Wireless Speaker), and Timothy Schlabach (Google Home Mini). Congratulations to our winners! If you missed that event, it’s not too late to get started with LinkedIn Learning!  You can log in at any time through the Wheaton Portal (it’s a link called “Thundercloud Learning” under the “Vocation and Career” section in the middle of the page for both undergrad and grad students). We were pleased to boost our student engagement with LinkedIn Learning rate by 10%, and we’d love to see even more students take advantage of this terrific tool that is available to them at no cost. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Mon, 13 Jan 2020 08:41:00 GMT
175810 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/january-2020/linkedin-learning-for-employees/ <![CDATA[In a Hurry to Learn?]]>

In a Hurry to Learn? Sometimes you need to learn how to do something and you need to learn it quickly.  You can always google it by typing in something like, “How do I write a professional memo?” but then you need to wade through the results that come up to figure out which one is from a trustworthy source and is the most current and accurate.  In situations like this, don’t forget about a resource that is available to all Wheaton College students, faculty, and staff.  LinkedIn Learning has thousands of videos on skills of all kinds—from Business Writing to Photoshop.  These videos range in length from less than a minute to 7-8 minutes, which makes it simple to find just the one short video you need to answer your particular question. Take a few minutes today to get logged into LinkedIn Learning if you haven’t already and look around and some topics that might interest you! If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Mon, 13 Jan 2020 08:39:00 GMT
175809 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/january-2020/vpn-changes/ <![CDATA[Staying Safe when you Connect from Off Campus]]>

Staying Safe When You Connect from Off Campus Are you doing College work off-campus?  AIT recently updated your options for Virtual Private Networking (VPN) software to help you make a secure internet connection from wherever you are. When you use an off-campus network connection (e.g. airport, hotel, coffee shop, home) you should assume that the connection is not secure. Thus, when accessing sensitive College data, you need to use the Global Protect VPN software tool that is pre-installed on your College issued computer. With the updated service you can choose to protect only Wheaton College data or all of the data that you are accessing over the public network. You can learn more about how Global Protect VPN software works. If you have never used VPN and would like to get set up, feel free to reach out to the AIT Service Desk for help getting started. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Mon, 13 Jan 2020 08:36:00 GMT
175808 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/january-2020/proofpoint-success/ <![CDATA[Proofpoint: What a Success!]]>

Proofpoint: What a Success! Proofpoint has been a fabulous success!  Since the implementation of Proofpoint in September we have had ZERO compromised employee email accounts (down from dozens in this same time period last year.)  The campus is pleased with this increase in security as it is successful in keeping nefarious people from tricking us into giving up sensitive information.  Thank you so much for partnering with us to keep our campus data more secure in this way. Did you know that you can reduce the number of Proofpoint Quarantine emails you receive? You can reduce the number of Proofpoint Quarantine emails you receive and also the number of unwanted emails in your inbox by taking a few minutes to “block” or “allow” the messages that show up in your quarantine email. Each time you “block sender” from your Quarantine email, you teach Proofpoint to recognize that you do not wish to receive any emails from that sender in the future.  And those emails will no longer make it to your inbox. It is probably worth your time to spend a few minutes each day clearing these out.  Even just a few minutes can add up to a significant reduction in unwanted emails. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Mon, 13 Jan 2020 08:31:00 GMT
174609 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2019/december/campus-password-policy-modification/ <![CDATA[Campus Password Policy Modification]]>

Campus Password Policy Modification Effective Date: December, 05 2019 To improve security, the campus password policy is being modified to allow up to 30 character passwords (up from 16 character maximum passwords).  The change to the password policy setting will be made in the Fischer Identify Management system, on Thursday morning, December 5th, 2019. Impact on College Community No impact expected. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 04 Dec 2019 10:49:00 GMT
173975 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2019/november/vpn-software-update/ <![CDATA[VPN Software Update]]>

VPN Software Update Effective Date: November 20, 2019 GlobalProtect establishes a secure connection to the Wheaton College resources from off-campus. If you work from off-campus, learn more about how to use VPN to securely connect from off-campus here. The College's virtual private network (VPN) software, GlobalProtect, will be updated on February 26th. If you already use GlobalProtect to establish a VPN connection, you will be prompted to update this software the next time you connect. Key Benefits and Features This GlobalProtect (VPN) software update provides: Bug fixes that resolve issues for both Windows and macOS computers Improved security Feature enhancements Impact on College Community If you use GlobalProtect to establish a VPN connection to the campus network, you will be prompted to update this software the next time you connect after November 20, 2019. The update will install automatically after you select "Yes." After this update, you will be able to connect using VPN as before.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Fri, 15 Nov 2019 11:38:00 GMT
173097 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2019/november/introducing-duo-security/ <![CDATA[Introducing Duo Security: Two-Factor Authentication]]>

Introducing Duo: Two-Factor Authentication For the past year all faculty and staff have been using a Multi-Factor Authentication (MFA), or "Two-Step Login" solution from Microsoft to help protect our College data.  We are pleased to announce that we will soon be rolling out a new system for this process. Duo Two-Factor Authentication will be deployed early next year.  In order to prepare for that transition, you’ll need to take a few minutes to enroll in Duo.  We will be sending out emails to tell you about the action steps you’ll need to take to enroll.  It is a quick and simple process and we think you’ll be pleased with how user-friendly Duo is! Proposed Time Line:November 14, 2019     Enrollment Period BeginsDecember 13, 2019     Enrollment Period EndsJanuary 7, 2020           Duo Security Enabled and Microsoft Two-Step Login Retired(Dates Subject to Change) Below are some of the frequently asked questions regarding the Duo system. Frequently Asked Questions Why are we switching to Duo? Microsoft MFA can only protect a few of our systems. Duo will be able to protect much more of our sensitive data. Duo Push will make it easier for you to help keep college data safe. Two-factor authentication sounds scary.  Why do we have to use it? We’re already using two-factor authentication here at Wheaton College.  This new system will be very similar to what you are already using, but it should be even simpler!  Yes, using two-factor authentication may take an extra few seconds, but Duo makes this easy by sending a notification to your phone that you just tap to approve.  It greatly increases the security of sensitive college data that could cost the college millions if it were leaked.  The vast majority of security breaches could be prevented by having two-factor authentication in place.  Therefore, we will protecting more of our systems with Duo in the coming months.  What is Duo Mobile? Duo Mobile is a mobile application (app) that you install on your smartphone or tablet to generate passcodes for login or to receive push notifications for easy, one-tap authentication on your mobile device. It works with Duo Security’s two-factor authentication (2FA) service to make your logins more secure. Do I need a smartphone or data plan to use two-factor authentication? No. Having a smartphone makes for an easier and more secure experience with Duo Push. However, it is also possible to enroll a non-smartphone mobile device or landline to receive SMS passcodes or phone calls. What if I don’t want to use my cell phone?  No problem!  The Duo Mobile app is the fastest way to authenticate and will be the best choice for most people, but there are many other options, including sending notifications to your office phone.  Contact the AIT Service Desk to determine which one is right for you. What do I do if I left my cell phone at home?  Contact the AIT Service Desk and they will be able to help you access your data, as needed, for the day.  What should I do if I lost my phone? Please contact the AIT Service Desk immediately at 630-752-4357 or ait.service.desk@wheaton.edu. What is the recommended two-factor authentication method? If you have a smartphone or tablet, we recommend Duo Push, as it is quick, easy-to-use, and secure. You could have Duo call you or send you a passcode via text message, but the Duo Push is certainly the best option.  See an introduction to Duo Security and a demonstration of Duo Push in this short video: https://www.youtube.com/watch?v=_T_sJXnSM98  How much data does a Duo Push request use? Duo Push authentication requests require a minimal amount of data -- less than 2KB per authentication. For example, you would have to authenticate over 500 times in a 30-day period to consume a full megabyte of data.  Also, Duo uses no data when you are connected to WiFi. Can Duo see my password? No. Your password is only verified by your organization and is never sent to Duo. Duo provides only the second factor, using your enrolled device to verify it’s actually you who is logging in. Does using Duo give up control of my smartphone? No. The Duo Mobile app has no access to change settings or remotely wipe your phone. The visibility Duo Mobile requires is to verify the security of your device, such as OS version, device encryption status, screen lock, etc. We use this to help recommend security improvements to your device. You always are in control of whether or not you take action on these recommendations. Does Duo work in other countries?  If I’m traveling outside of the US, do I need Duo?  Please contact the AIT Service Desk before you go on a trip.  We’ll be able to work with you to show you how to use the Duo Mobile Passcode on your cell phone to authenticate so you can still access and protect your data abroad. How can I authenticate if I’m somewhere with no cell signal or WiFi access? It’s easy!  Just use the passcode in the Duo Mobile app.  You can do this when on an airplane, or in a place with unreliable cell service.  See this Duo Knowledge Base article for information on authenticating without cell or internet service: https://help.duo.com/s/article/4449 Why have I stopped receiving push notifications from Duo Mobile? There are several reasons this could be happening. If you can't get a Duo Push, whatever the reason, just enter the 6-digit passcode in the Duo Mobile app.  If the problem persists, please try the following to troubleshoot: Make sure your enrolled device has a cellular network or WiFi connection. Although it shouldn’t be necessary, try to have the Duo Mobile app open when you authenticate. Try these additional push troubleshooting steps: iPhone: https://help.duo.com/s/article/2051 Android: https://help.duo.com/s/article/2050 If the above solutions don’t work, try using another authentication method, such as passcodes provided in the Duo Mobile app. How can I manage the devices I use for Duo? Choose the “My Settings & Devices” link (the self-service portal) at the Duo Prompt and you may: Add additional devices Designate your “default” device that receives authentication requests in addition to your preferred authentication method Deactivate Duo Mobile if you got a new phone but kept your number Change the name of your device (ex. “Personal Cell” or “Work Phone”) Remove a device If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.]]>
Fri, 01 Nov 2019 10:36:00 GMT
170755 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2019/september/vpn-update/ <![CDATA[VPN Update]]>

VPN Update Wheaton College provides a Virtual Private Network (VPN) service to protect important data when you are working off-campus.  It also allows you to access resources that are otherwise only available on-campus. On October 2, 2019, when you use the VPN, you will have to choose between a “Wheaton College Only” connection and a “Wheaton College + Internet” connection.  When should you choose “Wheaton College Only”? The “Wheaton College Only” connection is equivalent to what you have been using.  Use it when you are connecting from a network you trust, such as your home network, to resources only available on-campus, such as Banner INB, Cognos, or a specific server.  “Wheaton College Only” will send only Wheaton-bound traffic through our VPN; other traffic will go straight to the Internet. When should you choose “Wheaton College + Internet”? If you are on a public network, however, such as at an airport, hotel, or coffee shop, please use the “Wheaton College + Internet” connection. Also choose this if you are connecting from a foreign country that monitors all of your internet traffic.  “Wheaton College + Internet” will funnel all of your internet traffic through our VPN for maximum security. Do I need to set my preferred gateway for my computer to remember?  Yes!  If you don’t, the VPN will choose for you and it may make a less-than-optimal choice.  See these articles for setting your preferred gateway.  This one is for Windows and this one is for Mac. Should I use VPN for personal entertainment or streaming? No.  Neither of these options is intended for personal entertainment and performance is significantly reduced.  Consequently, they are not an efficient way to livestream, so do not use VPN to stream movies or videos.  Furthermore, if you are connected to “Wheaton College + Internet” and attempt to watch streaming video, you will likely experience slowdowns, as the video traffic (Netflix, Hulu, etc.) will be funneled through the VPN. Do you have more questions?  See our answers.wheaton.edu article or contact the AIT Service Desk at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.]]>
Tue, 24 Sep 2019 16:15:00 GMT