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New and Changing: Updates from AIT

New and Changing Blog RSS Feed http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/rss/ All blog posts. en 60 196574 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/november/please-wait-to-download-big-sur-os-11/ <![CDATA[Please Wait to Download Big Sur OS 11]]>

Please Wait to Download Big Sur OS 11 Effective Date: November 13, 2020 Apple has officially released its newest version of the mac OS, Big Sur (OS 11). Although this is exciting news, please refrain from downloading and installing Big Sur on college-owned equipment at this time. We are testing its functionality with our campus systems/software and recognize that there may be complications and capability issues that need to be worked out. It will be very difficult to downgrade an operating system once upgraded and may require an extended period of time where the computer is not available for use. Key Benefits and Features Waiting to download and install Big Sur provides: An opportunity for AIT to test its compatibility with other college systems Simplicity for Mac users to only need to upgrade once, with no major downtime for their devices Impact on College Community If you download Big Sur before receiving the go-ahead from AIT, it will likely take an extended period of time to downgrade the operating system, during which time your computer would not be available for use.  Please wait until you receive an all-clear message to download.    If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).  ]]>
Fri, 13 Nov 2020 14:06:00 GMT
194399 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/vpn-software-updates/ <![CDATA[VPN Software Updates]]>

VPN Software Update Effective Date: November 10, 2020 GlobalProtect establishes a secure connection to Wheaton College resources from off-campus. If you are working from home now, remember to log into VPN at the beginning of each workday.  The College's virtual private network (VPN) software, GlobalProtect, will be updated on November 10, 2020.  If you already use GlobalProtect to establish a VPN connection, you will be prompted to update this software the next time you connect. Key Benefits and Features This GlobalProtect (VPN) software update provides: Bug fixes that resolve issues for both Windows and macOS computers Improved security Feature enhancements Impact on College Community If you use GlobalProtect to establish a VPN connection to the campus network, you will be prompted to update this software the next time you connect after November 10, 2020. The update will install automatically after you select "Yes." After this update, you will be able to connect using VPN as before.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Thu, 29 Oct 2020 09:33:00 GMT
193661 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/students--virtual-computer-labs-via-thunderapps-/ <![CDATA[Virtual Computer Labs via ThunderApps ]]>

Virtual Computer Labs via ThunderApps Do you need to use specialized software for a class?  Is it cost-prohibitive to purchase it for yourself?  Check and see if what you’re looking for is available via ThunderApps!  ThunderApps software means that you can access particular software from your own device from any location.  Wheaton College had already rolled out ThunderApps pre-pandemic, but in this time where we’re using dual-modality for teaching and find that some students may not be physically present in class on a given day, this tool is becoming even more useful.  For an overview of ThunderApps, please review this series. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).  ]]>
Wed, 21 Oct 2020 12:53:00 GMT
193659 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/students--looking-to-learn/ <![CDATA[Looking to Learn?]]>

Looking to Learn? You have a unique opportunity to take advantage of LinkedIn Learning over your long break!  You’ll be off campus from Thanksgiving through January—that means you may find a little extra time on your hands and want to add to your knowledge.  Whether you want to learn more about happiness, or being assertive, or Photoshop 2020, LinkedIn Learning is the place to go.  Some of the courses are hours long and some are less than twenty minutes.  Each individual topic is usually addressed in its own short video. Take a moment today to poke around in LinkedIn Learning to see if something catches your eye.  Remember to log in with your Wheaton College email address and password to take advantage of this great free-to-you service! If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 21 Oct 2020 12:52:00 GMT
193657 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/classrooms-after-hours/ <![CDATA[Classrooms after hours]]>

Classrooms after hours Did you know that you’re allowed to hang out in unused classrooms after hours this year?  As we’re seeking to maintain the Wheaton Bubble and are encouraging students to stay on campus, we want to be sure you’re aware of the rooms that are available for you to hang out in—especially when it starts to get colder! You may spend time in an unused classroom with your friends to watch a movie, play games, study, read, etc.  You can use the classroom computer to stream a show, connect with your family via Zoom, or just do online research for a paper. Remember, of course, that you’ll still need to be wearing your masks and maintaining social distancing.  If there is a seat marked “This seat is unavailable” that rule still applies even after hours.  Also, make sure to clean the room and leave it set up exactly as it was.  Each room has a sign to tell you how many people are allowed in at a time, and each room also has a sign to show you the layout, in case you need to double-check that. Here’s a list again of some of the available spaces which are available from 7 a.m. to 9 p.m., seven days a week, when they are not in use for class! Spaces include: Armerding Center for Music and the Arts Beamer (when meals are not being served) Billy Graham Hall (closes at 6 p.m. on Sunday only) Blanchard Hall Meyer Science Center Memorial Student Center Students living on campus can use their ID cards to access campus buildings. Off-campus commuter students who are authorized to be on campus are able to join on-campus students in these buildings for academic or co-curricular purposes. Also, the following rooms have been reserved as ongoing quiet study spaces for the purpose of virtual study rooms during class time: BGH 248 BGH 557 BLAN 124 BLAN 323 MEY 181 MSC 122 If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 21 Oct 2020 12:50:00 GMT
193655 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/who-represents-my-technology-needs-/ <![CDATA[Who represents my technology needs? ]]>

Who represents my technology needs?  Technology Governance--STACSAC Who represents my technology needs?  Great question!  Wheaton College has a Technology Governance structure set up so that all the constituents on campus have representation to speak into technology needs.  For students, this is the Student Technology and Campus Services Advisory Committee (STACSAC).  The members of STACSAC speak into technology needs as well as needs about campus housing, dining, post office, campus store, and so on.  Each year this committee is chaired by the Executive Vice President of Technology and Campus Services for Student Government.  This year Brett Bauman is the chair of STACSAC.  They meet once a quad throughout the school year and help bring attention to ways that we can better serve our students.  One of the highlights of STACSAC each year is in the late Spring when we have the “IT and Campus Services Fairy Discussion.”  For this we ask the following question, “If there were an IT and Campus Services Fairy who could give you anything technology-related or campus services-related in the world, regardless of finances, legality, or reasonableness, what would you ask for?”  We have received many interesting ideas this way and have been able to make some changes on campus as a result of these discussions.  We would love to have YOUR input, so feel free to contact us if you have an idea we should add to that discussion.  You can also contact one of the STACSAC members and have him or her mention it for you at the meeting. If you have a question about technology you are always welcome to contact the AIT Service Desk, but if you would feel more comfortable speaking with a member of STACSAC, we encourage you to reach out to them! They love to receive your input, so they can bring your thoughts and concerns to the table for discussion.  Read more about STACSAC here and find out who else is on the committee.  If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu. ]]>
Wed, 21 Oct 2020 12:49:00 GMT
193653 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/need-to-connect-a-device-to-wi-fi/ <![CDATA[Need to connect a device to Wi-Fi?]]>

Need to connect a device to Wi-Fi? Are you having trouble connecting a device to the Wheaton College wireless network?  You can always call the AIT Service Desk for help at 630.752.4357, but you can also check out these articles to see if the answers you are looking for are there. You can learn about connecting computers, phones, and tablets.  Or check out this article for gaming consoles.  Perhaps you recently updated your Apple Device to iOS 14—then this article can help explain some of the details you may need to know for correctly connecting again.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 21 Oct 2020 12:47:00 GMT
193651 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/event-planning-in-the-time-of-covid-/ <![CDATA[Event Planning in the Time of COVID ]]>

Event Planning in the Time of COVID As you follow our COVID-Safe, Thunder-Strong guidelines, you may find yourself needing to plan an event in a safe way.  A great place to begin your planning is by reading this article.  It will help you think through the steps you need to take whether you are hosting a fully virtual or dual modality meeting. Planning a virtual event will require technology of some kind, and you’ll want to start thinking about that well ahead of time in order to be best prepared.  This article also includes helpful information about registration for an event and how to include a speaker from off campus.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).  ]]>
Wed, 21 Oct 2020 12:46:00 GMT
193649 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/covid-repurposed-classrooms-survey-/ <![CDATA[Please fill out the COVID-Repurposed Classrooms Survey ]]>

Please fill out the COVID-Repurposed Classrooms Survey If you were one of the 144 professors assigned to teach in a COVID-19 repurposed classroom this semester, you should have received an email from Academic and Institutional Technology on October 12.  Please take a few minutes before the end of the day on Friday, October 23rd, to fill out the survey to help AIT and Facilities know what changes and/or improvements may need to be made to those classrooms before the spring semester begins. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).  ]]>
Wed, 21 Oct 2020 12:45:00 GMT
193647 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/assessments-in-schoology-/ <![CDATA[Assessments in Schoology ]]>

Assessments in Schoology We recommend updating your legacy Tests and Quizzes in Schoology to the newer Assessments tool this semester as you deploy them, using Schoology’s built-in conversion tool. To learn more, see https://answers.wheaton.edu/posts/4026621. Schoology will eventually phase out Tests and Quizzes. Meanwhile, some of our faculty have noticed that Assessments remain more stable as the major operating systems and browsers update their features and security.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 21 Oct 2020 12:42:00 GMT
193645 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/virtual-computer-labs-via-thunderapps-/ <![CDATA[Virtual Computer Labs via ThunderApps ]]>

Virtual Computer Labs via ThunderApps Would your students benefit from a specialized software?  Is that software cost-prohibitive to have every student buy it?  Help our students out by making software accessible from wherever they are.  Check and see if what you’re looking for is available via ThunderApps!  The ThunderApps software makes College software available to students on their own device from any location.  We had already begun using ThunderApps pre-pandemic, but in this time where we’re using dual-modality for teaching and find that some students may not be physically present in class on a given day, this tool is becoming even more useful.  For an overview of ThunderApps, please review this series. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).  ]]>
Wed, 21 Oct 2020 12:40:00 GMT
193643 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/looking-to-learn/ <![CDATA[Looking to Learn?]]>

Looking to Learn? If you haven’t checked out LinkedIn Learning lately, today is great day to do so!  Whether you want to learn more about happiness, or being assertive, or Photoshop 2020, LinkedIn Learning is the place to go.   Some of the courses are hours long and some are less than twenty minutes.  Each individual topic is usually addressed in its own short video.  Take a moment today to poke around in LinkedIn Learning to see if something catches your eye.  Remember to log in with your Wheaton College email address and password to take advantage of this great free-to-you service! If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).  ]]>
Wed, 21 Oct 2020 12:29:00 GMT
193641 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/keep-using-vpn-/ <![CDATA[Keep Using VPN ]]>

Keep Using VPN When you’re working from home, don’t forget to keep using VPN each day.  When you start work in the morning, connect via VPN.  Stay on it all day and that way all important updates and patches will be sent to your computer.  You may recall that in August we did an upgrade to Malwarebytes to help keep campus devices safe.  Being connected via VPN is the key to getting these kinds of upgrades pushed out to all our computers.  Global Protect Virtual Private Network (VPN) creates a virtual “tunnel” that protects your data as you access information and applications from campus.  Let us know if you have questions or aren’t sure how to use it and we’d be glad to help out.  Please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 21 Oct 2020 12:26:00 GMT
193639 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/use-strong-passwords-/ <![CDATA[Use Strong Passwords ]]>

Use Strong Passwords At this point in your life, you most likely have dozens of passwords for different sites and applications.  Between your email, your social media, your bank account, your library, Amazon, and so on and so forth, there’s a good chance that you have a lot of passwords to remember. It’s important to choose unique passwords for each site and to make sure that you use strong passwords.  One suggestion you may have heard of is to use a phrase for your password.  For example, you could take the first line of your favorite hymn, like “Joyful, Joyful, We Adore Thee” and use just the first letters of each word in the opening line.  “Joyful, joyful, we adore Thee, God of glory, Lord of Love!” JjwaTGogLol!  Include the exclamation point so you have a special character.  Stick a number in there to fulfill the requirements (perhaps, the year of the Roswell crash) and you’re good to go.  JjwaTGogLol!1947 You can read more about Wheaton College’s password policy here.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 21 Oct 2020 12:24:00 GMT
193637 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/using-microsoft-teams/ <![CDATA[Using Microsoft Teams!]]>

Using Microsoft Teams! As you’ve probably heard, Skype for Business is being retired by Microsoft in 2021.  Wheaton College will be “sunsetting” Skype for Business at the end of this semester.  More information about that will be forthcoming.  Now is the time to start using Microsoft Teams so you can make a smooth transition from one platform to another.  You are welcome to keep logging into both each day for now, but as we get closer to Christmas, we would recommend that you start spending more time in Teams and less time in Skype for Business. You can learn more here about the essentials or FAQs about Teams.  In addition, AIT is hosting two Lunch and Learn events in late October for which you are welcome to register.  If you would like assistance with creating a department team or have questions or issues, please contact the AIT Service Desk at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 21 Oct 2020 12:22:00 GMT
193631 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/passcodes-and-waiting-rooms-in-zoom-oh-my/ <![CDATA[Passcodes and Waiting Rooms in Zoom, Oh My!]]>

Passcodes and Waiting Rooms in Zoom, Oh My! Zoom recently made some updates to help keep Zoom users safe.  As a result, every Zoom meeting now requires a passcode.  If the meeting does NOT have a passcode, then Waiting Rooms will be activated.  If the Waiting Room is activated, the host needs to keep an eye out for people trying to get in so that he/she can let the new people into the room.  It is also possible to customize the Waiting Room so people with wheaton.edu and my.wheaton.edu email addresses can get straight in.  You can also add a co-host or alternate host for your meeting.  You should not notice much of a change, but we did want to alert you.  Zoom implemented these updates to increase security and it is good to know that only invited participants can access our meetings going forward.  You can read more about this change here.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 21 Oct 2020 11:59:00 GMT
193349 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/october-2020/wi-fi-6-to-improve-campus-wi-fi-performance/ <![CDATA[Wi-Fi 6 to improve campus Wi-Fi performance]]>

Wi-Fi 6 to improve campus Wi-Fi performance Effective Date: October 27, 2020 On Tuesday, October 27, AIT will enable Wi-Fi 6 (aka 802.11ax) to improve performance and capacity of the campus wireless network infrastructure. Wi-Fi 6 offers significant increases in throughput, even for older devices that only support Wi-Fi 5 (802.11ac) or Wi-Fi 4 (802.11n) and can accommodate more devices simultaneously in congested areas of campus. Key Benefits and Features Faster wireless connection for devices that support Wi-Fi 6 Accommodation of more devices simultaneously in congested areas of campus Impact on College Community There’s the possibility that you will need to re-connect to Wi-Fi after we make this change. On Tuesday morning, check to be sure that you’re connected to the Wheaton College Wi-Fi. If you experience any issues, please contact the AIT Service Desk at 630-752-4357. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).   ]]>
Fri, 16 Oct 2020 10:31:00 GMT
190015 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/september-2020/new-zoom-requirement-passcodes/ <![CDATA[New Zoom Requirement: Passcodes]]>

New Zoom Requirement: Passcodes Effective Date: September 27, 2020 All Wheaton College students, faculty, and staff now have access to a basic Zoom account.  You can find it by going to wheaton.zoom.us and logging in with your NetID and password. Starting September 27th, Zoom will require that all meetings have a Passcode or a Waiting Room enabled. See below for more information from Zoom regarding why they are taking these new security measures. Key Benefits and Features These security measures give you control over your meeting security options. For meetings that do not have either a Passcode or Waiting Room enabled by September 27th, Zoom will enable a Waiting Room for you. You can customize the Waiting Room experience with an approved list of domains that can bypass the Waiting Room and directly join the meeting. For meeting join information, we are renaming “Passwords” to “Passcodes” to better align with its role of allowing people in a meeting. Impact on College Community You may find yourself in a Waiting Room going forward.  These changes made be reflected in your scheduling tools (for example an Outlook plugin).  Zoom has provided more details including a comprehensive FAQ document which you are welcome to peruse. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Thu, 17 Sep 2020 11:38:00 GMT
187477 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/introducing-microsoft-bookings/ <![CDATA[Introducing Microsoft Bookings ]]>

Introducing Microsoft Bookings Effective Date: July 1, 2020 Microsoft Bookings is now available for all faculty and staff. Bookings is an online and mobile app scheduling tool that can facilitate scheduling of appointments for your advising and departmental needs. Bookings integrates with Microsoft Outlook, Wheaton College’s institutional calendaring tool.  With Bookings, you or a coordinator can create a public-facing web page that allows constituents to book an appointment and have it directly posted to the faculty or staff member’s calendar.  It also provides reminders to the attendee.  This product allows for students, alumni, parents, prospective students, and others to schedule appointments.   Remember, during the COVID-19 event, we are seeking to think “virtual first!” when it comes to meetings.  But for those meetings that must happen face-to-face, (each face wearing a face covering, of course!) this is the best solution for scheduling.  Microsoft Bookings is now the officially supported student appointment scheduling tool for virtual (highly recommended) or in-person meetings. In our desire to protect students by preventing them from standing close to each other in a line, we want to have them book all their in-person meetings ahead of time.    Bookings works a lot like Calendly but provides more flexibility.  If you are currently paying for a Calendly license, this would be a better (and free!) solution for you.  You can easily embed a link in Schoology or your operational web pages.  Using Bookings, you can set up office hours or other appointment specifics such as available times, duration, lead and cancellation times, and notifications. Key Benefits and Features Bookings provides a web page which you can link from your web site, from within Schoology, or sent via email. You can create default hours and appointment lengths and select faculty or staff that will support the appointments. Bookings will automatically offer appointments only when there are available times based on the faculty/staff Outlook calendars. You can automate the appointment reminders and offer self-service cancellation and rescheduling via the online calendar. Bookings makes it easier for people to schedule and manage appointments with you. Bookings provides a web interface so students, alumni, parents, prospective students, and others can make an appointment when they don’t have access to your calendar. This Self-scheduling feature is especially useful for people who have predictable slots or times they wish to make available to constituents. Impact on College Community We will seek to use one solution for our booking needs across campus.  You should already have Bookings available to you.  If not, you can request Bookings to be available when you log into your email at https://outlook.com/wheaton.edu, by contacting the AIT Service Desk. You can learn more about Microsoft Bookings from our series in Wheaton Answers.  If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).]]>
Wed, 12 Aug 2020 16:25:00 GMT
187173 http://www.wheaton.edu/academics/services/academic-and-institutional-technology/about-us/new-and-changing/archive/2020/august-2020/changes-to-google-meet-/ <![CDATA[Changes to Google Meet: Anonymous Users will be blocked]]>

Changes to Google Meet: Anonymous Users will be blocked Effective Date: July 15, 2020 Google has announced that over the next few weeks they will roll out a change for companies that utilize G Suite for Education (as we do).  This change will block anonymous users from accessing our Google Meet meetings.  This change is being made for all education customers to reduce meeting disruptions. People without my.wheaton.edu accounts will still be able to join our Google Meet meetings, they will just need to be signed into a Google account of some kind. Key Benefits and Features This change will provide increased security for Google Meet meetings.  Impact on College Community Going forward, each person who joins a Wheaton College Google Meet meeting will need to be logged in to a Google account.  They do not need to be logged in to a my.wheaton.edu account specifically, but they do need to be logged into a Google account of some kind.  Students can no longer click on a link to join a Google Meet meeting and join anonymously.  They will need to log into a Google account first. If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).    ]]>
Wed, 12 Aug 2020 09:34:00 GMT