Posted May 4, 2017 by Academic and Institutional Technology
Effective Date: May 17, 2017
Clutter is an Outlook feature meant to bridge the gap between your Spam folder and Inbox. It sorts certain types of messages, like reply-all email chains, into a folder called Clutter. However, because this sorting is automatic based on your previous email-reading habits, important messages from the Provost or President's Office are sometimes sorted into Clutter.
Because this feature has caused confusion and concern, we are disabling it for all @wheaton.edu email accounts.
If you would like to re-enable Clutter, follow these steps:
- Sign in to your Outlook account at outlook.com/wheaton.edu.
- In the upper right-hand corner of the page, select the Settings wheel.
- Under Your app settings, choose Mail.
- In the left-hand navigation, choose Automatic processing > Clutter.
- Check the box next to Separate items identified as clutter.
- Save your changes.
Microsoft will replace Clutter with a feature called Focused Inbox, which will sort messages in a similar way but allow you to find messages more easily.
If you have any questions or concerns, contact us at firstname.lastname@example.org or call 630.752.4357 (HELP).