Disabling Clutter

Posted May 4, 2017 by Academic and Institutional Technology
Tags: Updates

Disabling Clutter

Effective Date: May 17, 2017

Clutter is an Outlook feature meant to bridge the gap between your Spam folder and Inbox. It sorts certain types of messages, like reply-all email chains, into a folder called Clutter. However, because this sorting is automatic based on your previous email-reading habits, important messages from the Provost or President's Office are sometimes sorted into Clutter.

Because this feature has caused confusion and concern, we are disabling it for all @wheaton.edu email accounts.


If you would like to re-enable Clutter, follow these steps:

  1. Sign in to your Outlook account at outlook.com/wheaton.edu.
  2. In the upper right-hand corner of the page, select the Settings wheel.
  3. Under Your app settings, choose Mail.
  4. In the left-hand navigation, choose Automatic processing > Clutter.
  5. Check the box next to Separate items identified as clutter.
  6. Save your changes.

Microsoft will replace Clutter with a feature called Focused Inbox, which will sort messages in a similar way but allow you to find messages more easily.

If you have any questions or concerns, contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).