New and Changing: Updates from AIT

Posted May 4, 2017 by
Tags: Updates

Disabling Clutter

Effective Date: May 17, 2017

Clutter is an Outlook feature meant to bridge the gap between your Spam folder and Inbox. It sorts certain types of messages, like reply-all email chains, into a folder called Clutter. However, because this sorting is automatic based on your previous email-reading habits, important messages from the Provost or President's Office are sometimes sorted into Clutter.

Because this feature has caused confusion and concern, we are disabling it for all email accounts.


If you would like to re-enable Clutter, follow these steps:

  1. Sign in to your Outlook account at
  2. In the upper right-hand corner of the page, select the Settings wheel.
  3. Under Your app settings, choose Mail.
  4. In the left-hand navigation, choose Automatic processing > Clutter.
  5. Check the box next to Separate items identified as clutter.
  6. Save your changes.

Microsoft will replace Clutter with a feature called Focused Inbox, which will sort messages in a similar way but allow you to find messages more easily.

If you have any questions or concerns, contact us at or call 630.752.4357 (HELP).