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Artist Series Help and FAQs

Answers to Frequently Asked Questions

Where do I find information about upcoming Artist Series events? 

See events listings at wheaton.edu/artistseries. View events and buy tickets at tickets.wheaton.edu.

Do you offer Artist Series subscription packages? 

Yes! Currently, we offer a 3-Concert Subscription and a 6-Concert Subscription. 6-Concert subscriptions offer greater discounts and other benefits. Visit tickets.wheaton.edu/packages for more details. 

Do you offer refunds?

All sales are final at the time of purchase. We encourage you to give unused tickets to a friend or convert them into a tax-deductible gift to the Artist Series. 

Do you offer a senior discount?

Yes, we offer a senior discount to patrons 65 and older. Please enter your birth year in your “My Account” personal profile at tickets.wheaton.edu and discounts will automatically be applied at checkout.

Do you offer a student discount?

Yes, we offer a generous student discount to anyone with a Student ID. For Wheaton College students, if signed into “My Account,” personal profile, your student discount will be automatically applied at checkout.   

Do you offer a group discount?

Group discounts are available. Please call 630.752.5010 to set up a discount.   

Can I apply more than one discount per purchase?

No, only one discount may be applied per purchase.  This includes Subscriptions, Senior Discounts, and Student Discounts.  The largest discount will automatically apply at checkout.

Where are you located? 

Wheaton College is in Wheaton, IL. Our on-campus venues include

Click any venue address to link to GoogleMaps for directions from your location. 

Where can I park? 

Free Visitor Parking is available near all our venues. View a Wheaton College parking map. Some events offer free shuttle service from the east parking lot of Billy Graham Hall to Edman Chapel events. Call 630.752.5010 for details. 

Are your venues accessible? 

Yes, Wheaton College gladly offers assistance to patrons with special needs. Each venue has accessible parking spaces available as well as wheelchair-accessible ramps. Your ticket includes a detailed map of the venue. Additionally, you will have access to: 

  • Drop-off zones and nearby handicap parking  
  • Patron assistants and ushers to assist you in getting to your seat 
  • Wheelchair ramps and automatic doors  
  • ADA compliant restrooms  
  • Flexible seating to accommodate wheelchairs 
  • Transferrable seating for patrons using canes and walkers  
  • An elevator in Armerding Concert Hall to reach the balcony 
  • Assistive listening devices for the hearing impaired 
  • Telephone assistance for tickets & special needs 630.752.5010 

Where do I buy tickets for Wheaton College events?

Visit tickets.wheaton.edu to purchase tickets.

How do I create my account at tickets.wheaton.edu? 

What if I forgot my password for tickets.wheaton.edu?

When is the cutoff to purchase tickets online? 

Online ticket sales will close one hour after the start of the event. Tickets will continue to be available at the venue’s Box Office. 

Will my tickets be mailed to me when I purchase online? 

No. You may print your tickets at home or scan them from your mobile device at the door.

What If I've lost my email with the ticket information?

If you have lost your email, E-Tickets are also available within your “My Account”.  To access your E-Tickets, click “My Account” at the top of the page and sign in with your email. Once signed in, select “E-Tickets,” for printing or scanning. 

Will I save any money if I purchase tickets over the phone vs. online?

No. Tickets, including any taxes or fees, will be the same online, in-person, or over the phone.

Are there any purchase or transaction fees?

Yes, there will be a per [purchase/ticket] transaction fee. The fee total will differ depending on the event and ticket type purchased.

Can I purchase tickets at the door? 

Yes, you can purchase tickets at the door 6:15 - 7:30 pm before each event. 

How do I present my ticket at the door? 

Once purchased, tickets will be emailed in a PDF format to the email connected to your “My Account,” personal profile. Present the paper copy of your PDF or scan from your mobile device or tickets may also be accessed and scanned through the “E-Tickets” function in your “My Account” on tickets.wheaton.edu.

Can I get extra help placing my order online? 

We're happy to help. Please call us at 630.752.5010, M-F, 8 am to 8 pm.