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Frequently Asked Questions

Do You Have a Question?

What types of counseling/therapy services are provided at the center?

The center offers individual counseling and conjoint therapy services.  Conjoint therapy includes couples, families, or any combination of two or more people in close relationship together where the desire is to work on their relationship with one another. 

How many sessions can I expect to have?

The number of sessions depends upon the concerns that you and your family would like to address in therapy. Some families find symptom relief and systemic change in 9-12 sessions, while others may opt for more sessions to reach their goals. We tailor therapy to the needs of each family and will work with you to determine the optimal number of sessions.

Does the center accept insurance? 

We are now accepting Blue Cross/Blue Shield PPO. For all other insurances, we recommend checking with them to determine if they reimburse for out-of-network providers. If needed, we can provide you with a superbill that you can submit to your insurance company for reimbursement. 

My insurance doesn’t cover out-of-network providers and/or I cannot afford standard therapy rates. Is there any way I can see a clinician at the center?

Our mission is to provide therapy services regardless of ability to pay. We will work with you to determine a fee for service based on your situation.

Is the center affiliated with Wheaton College?  

The Center for Family and Relational Health is a part of Wheaton College, but it also operates as a separate entity. This allows the center to partner with Wheaton College faculty and graduate students to provide services while maintaining separate systems to ensure confidentiality and privacy.

What do you mean by “Teaching Hospital Model”?

Similar to teaching hospitals, our center is designed to provide the most effective services available based the latest research. Clients work with a graduate student therapist (intern) and/or faculty therapist. Intern therapists are closely supervised by faculty to ensure optimal care. Clients also have the option to have a team of clinicians observe their sessions live (via confidential video) so that they can receive real-time input from a supportive team of therapists. Our goal is for our clients receive the most effective, timely, and compassionate care available.