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Frequently Asked Questions about Coronavirus (COVID-19)

Please expand the items below to read detailed Q&As, and check back often as this page is updated as soon as new information becomes available. 


Health

Are there confirmed cases of COVID-19 in the state of Illinois or Wheaton College?

There are no known cases on the Wheaton College campus. The situation is rapidly changing. For the most up to date information we suggest you monitor the Illinois Department of Health website.

Last updated 3/26/2020

What should I do if I think I have COVID-19?

If you are an on-campus student and develop a cough, fever, and difficulty breathing or any flu-like symptoms, please call Student Health Service 630.752.5072 or Northwestern Medicine Central DuPage Hospital Emergency Department 630.933.2600 after hours to report your arrival for an evaluation for COVID-19.  Please report any probable or confirmed case under the life preserver icon on your student portal so that we can offer appropriate medical, academic, and care support.

If you are an employee and develop symptoms, please stay home from work and contact your healthcare provider.  If you have a confirmed case of COVID-19 and have worked on-site anytime since the symptoms appeared, please email hr@wheaton.edu. We recognize that this may feel invasive. However, this information is necessary to ensure that known recent contacts (since symptoms appeared) are alerted to self-monitor and appropriate cleaning measures can be taken. We are committed to handling this information with care and sensitivity.

Updated 3/27/20

Will Wheaton College quarantine students or employees exposed to the COVID-19 virus?

If a student who has been given special permission to remain on campus is diagnosed with COVID-19, this student will be isolated or hospitalized as required.  According to the DuPage County Health Department, any close contacts of this case should self-monitor for symptoms for 14 days after exposure. These students will be provided appropriate housing, food, and health care monitoring during this designated time, while being able to continue with the virtual teaching established for all students.  

Based on current guidance from the Dupage County Health Department, employees who have had close contact with someone who is experiencing COVID-19 symptoms or developed symptoms since their contact are advised to self-monitor.

Updated 03/27/2020

 

Students

How will classes be delivered remotely to students if they are not living on campus? 

Wheaton College provides many tools and technologies that support this adjustment to remote teaching. Each faculty member is responsible for determining how to best craft their materials to ensure student success.  Academic and Institutional Technology staff are working alongside faculty during this transition period. Faculty will contact their students with additional information about how to proceed with virtual class sessions and course assignments. 

Last updated 3/19/20

What technology will a student need to effectively participate in remote learning? 

Students should be prepared to access their course materials with a basic computer or mobile device with internet connectivity, speakers and microphone or a headset with a microphone. Some faculty may require a web camera. Faculty will inform students of the specific technology requirements prior to the first day of class. AIT has prepared technology toolkits with information about what you will need to be successful. 

Last updated 3/19/2020

What if I don’t have the technological support or equipment at home to participate in remote teaching?

AIT has developed a tool kit for students to assist them with transitioning to remote teaching. If after reviewing these materials you have additional questions, contact the AIT Service Desk (email ait.service.desk@wheaton.edu or call 630-752-4357)  to determine the best way to access the resources that are needed. 

Last updated  03/19/2020

How will labs and performances required for credit be completed?

The academic leadership team is working with faculty to transition courses from the classroom to virtual and remote learning. Faculty will communicate to their students before the first day of class any changes to their required coursework and assignments.

Last updated 3/19/2020

Will the semester end one week later due to the extended spring break?

We will conclude the spring semester on time, with the last of classes scheduled for Friday, May 1. Finals will be administered May 5-7. We extended spring break to provide time for faculty and staff to prepare for the college-wide transition to virtual learning. Faculty are working to adjust their courses to meet the same educational goals and learning outcomes.

Last updated 3/12/2020

Will graduate courses transition to virtual learning?

Both graduate and undergraduate courses will transition to virtual learning beginning March 23. All Wheaton College students (graduate and undergraduate) will be contacted by their professors with instructions on how learning will resume and the ways in which the faculty and students will engage one another and the course content virtually.

Last updated 3/19/2020

Now that housing is closed, how can I pack up my belongings to move out?

  1. Visit Public Safety, 924 College Avenue, for a temporary admit card, between 9 a.m.-4 p.m. any day of the week. Your current student ID has been deactivated and will not give you access to the building.
  2. Email your Residence Director 24 hours before your arrival so she/he can help you gain access to the storage room in your building.
  3. Please complete the checkout form after packing all personal belongings and removing all trash to an outside dumpster. Submission of this form triggers the housing credit process.

We ask that students try to pack up their belongings and leave in one day. However, if you are unable to make a quick turnaround, we will allow for you to stay one night in the building before leaving the following day. The final deadline to pick up personal belongings is May 8, 2020 for those students who need more time to travel safely. Please see more information below regarding refunds.

Please send follow up questions to Residence.Life@wheaton.edu.

Last updated 3/25/2020

Will campus storage options be available to support students checking out?

Box size requirements, number of boxes allowed for students continuing in the fall of 2020 and other storage instructions are located on the Residence Life web page for the various campus housing locations.  Please consult the size requirements before purchasing boxes to ensure the boxes will fit.  Students living in campus apartments should store their belongings in plastic containers. 

Last updated 3/19/2020

What are some of the local off campus storage options for rent?

  • U-Store It (Carol Stream) 630.462.7300
  • Public Storage (Wheaton) 630.923.6574
  • The Lock Up Self Storage (Wheaton) 630.653.4700

Last updated 3/12/2020

What are the plans for the Housing Selection Process for next school year?

Applications for the 2020-2021 Housing Selection Process will be open for students to complete on Monday, April 6th. The housing application can be found on the student tab under the Residence Life section on the student portal.   

Last updated: 3/25/20

Will the dining hall be open for students when they come back to pack up?

The dining hall has resumed regular meal hours.  Bon Appetit will provide to-go containers and serve food to students, who will take their meals back to their room to maintain social distancing.  Students coming back to campus to move out will be able to use previously purchased meal plans while on campus. All students with meal plans who have not received an exception to remain in campus housing will receive credit on their student accounts for the B Quad portion of their meal plan.  Students who have received an exception to remain in campus housing, or who are living locally, will be able to continue using their previously purchased meal plans. These students may cancel their meal plans and receive credit on their student accounts as of the cancellation date. The Stupe and Sam’s will not be open for the rest of the semester. 

Last updated 3/21/2020

How are ThunderBucks and ThunderBucks Plus impacted by the meal plan refunds?

ThunderBucks are dollars that are included in all meal plans, with the exception of the 65 block plan. They are part of the B Quad meal plan credit, and will not roll over to next term. ThunderBucks Plus are discretionary dollars that students on meal plans may add to their ID cards; these will roll over to next term.  

Last updated: 3/23/20

If I’m remaining on campus or living locally can I get my mail from CPO?

 

CPO is open from 11 am - 1 pm, Monday through Friday.

 

Last updated 3/27/2020

How do I tell CPO where to forward my mail?

Please complete the CPO check-out process using this online form. All 1st class letters will be forwarded to the forwarding address provided by students.  Magazine subscriptions should be updated directly with companies; magazines received are recycled. Students can email cpo@wheaton.edu to give permission for a friend or family member to pick up a package for them at CPO.  Packages are returned to sender if not picked up.

Last Update 3/19/2020

How will the College be supporting the development of a healthy Christ-centered community during this period of time? 

Student Development is working to identify methods of building and maintaining the sense of Wheaton community that we all know and love. Stay tuned for more details as these plans develop. 

Last updated 3/11/2020

What services will be available to students who remain on campus or live locally?

To protect our faculty, staff, and students, the College will close physical access to all campus buildings, including the academic buildings effective Monday, March 23. Campus service operations will only be available by email and phone. Bon Appetit and Anderson Commons will make every effort to continue to provide food, in a Grab and Go manner, unless restricted by government directive. 

We anticipate the on-campus experience may feel isolating, which is quite different from what we are used to experiencing on campus.  We will continue to explore options to virtually connect with students and student groups on campus. We anticipate that the campus will generally be very quiet as we must practice social distancing and avoid group gatherings, per the CDC’s guidelines. 

All students, including those who remain on campus or live locally, will only be allowed to attend classes remotely, through the use of technology. Campus services provided to students via e-mail and phone will further limit the spread of the virus. Buswell Library and CPO will have limited access - check the website for updated information. Please see also the FAQ regarding meal plans.  

Last updated  03/19/2020

Will student programming be offered on campus?

Student programming for groups of students on campus will not be approved.  

Last updated 3/11/2020

Will athletic activities be suspended?

The College Conference of Illinois and Wisconsin (CCIW) Council of Presidents voted to cancel all varsity athletic practices and competitions for the remainder of the 2019-20 academic calendar.

Last updated 03/26/2020

Are Chrouser Sports Complex and McCully & Bean Stadiums remaining open?

The College is closing the Chrouser Sports Complex, McCully Stadium and Bean Stadium to all users until further notice. We recommend exercising outside on your own when possible instead, away from groups of people. Provided here are bodyweight workouts that people can do anywhere and a link to biking and walking trails of the DuPage Forest Preserves. 

Last updated 3/26/2020

 

Will Wheaton offer a refund for this semester’s tuition?

A tuition refund will not be necessary since all courses will continue and students will have the opportunity to complete their coursework by the end of the semester. 

Last updated  03/11/2020

Will Wheaton offer room and board refunds for students returning home?

The College will offer partial refunds to students who paid for housing, dining, and parking as follows: 

  • We will process a housing credit for B quad (half of the semester).  
  • Credits for meal plans will vary per student based on the meal plan purchased but the prorated amount will represent a refund for B quad.
  • Parking credits will be issued to any student with a parking permit who vacates campus. This credit will reflect half of the spring semester fee.  

Students with permission to remain on campus for the remainder of the semester will not receive any credit adjustments for parking or room or board, nor will students who have already received credits due to room and board scholarships.

We will soon be processing the credit adjustments for students who have already checked out of campus housing. Please check your student account statement starting on April 6.

For students with an outstanding balance, the credit adjustments will reduce the amount owed to the College. Payment plans will continue for those who have already enrolled and will automatically recalculate based on the lower remaining balance. Where the adjustments create a credit (overpayment) balance, the balance will be automatically carried over to next semester. Graduating students with credit balances or continuing students with credit balances who want to receive a refund will need to take the additional step of requesting an electronic refund as indicated in the eRefund Request Form. Please contact Student Financial Services if you need further assistance at sfs@wheaton.edu.

Last updated  03/23/2020

How can students get financial assistance to cover additional expenses due to the move to remote instruction for the remainder of the Spring 2020 semester?

We understand that the move to remote instruction for the remainder of the Spring 2020 semester due to COVID-19 has created financial hardship for some students. Student Financial Services (SFS) might be able to assist.  SFS has established a Hardship Relief Program to assist with outstanding balances if unexpected costs related to the move to remote instruction have created a financial hardship for impacted students and their families. In order to be eligible for assistance from the Hardship Relief Program, students must complete and submit the COVID-19 Hardship Relief Program form along with supporting documentation of any relevant, unforeseen expenses. The supporting documentation can be safely uploaded by using the SFS Secure File Transfer site. If approved, funds from the Hardship Relief Program will only be applied towards outstanding student account balances. Please note that these funds are limited and intended for our highest need students. If you have any questions, please contact Student Financial Services at sfs@wheaton.edu.

Last updated: March 23, 2020

 

Can International F1 students, MKs, and TCKs who return home and no longer need LewerMark’s insurance plan cancel and receive a financial credit?

Coverage may be voluntarily terminated by the student based on the day of departure from the U.S. This will result in a prorated credit to the student’s account for the remaining days of the term through July 31, 2020. Students who keep their LewerMark coverage through the end of the semester (May 8th, 2020) will not have the option of requesting a credit for solely the months of June/July.  For assistance, or to request termination of your spring coverage due to leaving the U.S. before the end of the semester, please email health.insurance@wheaton.eduIn order to process this request please include: 1) the full legal name of the student; 2) the student’s Wheaton College ID number, and 3) the student’s exact date of departure from the U.S.  Please allow two weeks to process your request. More instructions may be found at the Student Health Insurance page.

Last updated: March 27, 2020

How will the F-1 status of international students be impacted by the college’s recent decision to only offer online classes for the rest of the semester?

The Student and Exchange Visitor Program (SEVP) is the authority over the F-1 visa program; they have released guidelines for all institutions of higher education that allow us to temporarily change instruction mode to online/virtual platforms due to the COVID-19 outbreak. Wheaton College is taking appropriate steps to ensure that students are properly documented with the SEVP so that international student visa status will not be at risk if they choose to stay in the country and continue taking Wheaton College online classes. Students should regularly check their @my.wheaton.edu email for further information. 

Last updated 3/19/2020

Will the summer 2020 international study abroad, service, or athletic programs be cancelled?

In light of the U.S. State Department’s Level 4 Health Travel Advisory (Do Not Travel), all Wheaton College international study abroad, service, or athletic programs scheduled to begin in May or early June have been cancelled. 

Last updated 3/22/2020

If a summer study abroad program is cancelled will deposits and other payments be refunded?

Students will be refunded any money already paid to the College for the program. More information will be forthcoming on the refund process.

Last updated 3/22/2020

What if I have already purchased my flight for the summer study abroad program?

Because air tickets already purchased retain value, the College will not reimburse students for these costs and encourages students to contact their airline to discuss any refund or change fees.

Last updated  03/22/2020

My summer study abroad program has been cancelled, how will deposits be released?

We have started processing the release of deposits for students committed to participate in summer international academic programs that have been cancelled due to COVID-19. Please monitor your student account for these adjustments.

For students with an outstanding balance, the release of deposits will reduce the amount owed to the College. Payment plans will continue for those who have already enrolled and will automatically recalculate based on the lower remaining balance. Where the adjustments create refundable credit balances, you will need to take additional steps of requesting an electronic refund as indicated in the eRefund Request Form. Please contact Student Financial Services if you need further assistance at sfs@wheaton.edu.

Last updated: 3/25/2020

What is the status of Fall 2020 study abroad programs?

All fall 2020 academic study abroad programs, including Wheaton’s Semester in Jerusalem program, are scheduled to run at this time. Students registered in GoGlobal will receive updates about completing Wheaton’s pre-departure requirements remotely, as we transition any requirements traditionally completed in-person to online formats.

Last updated 03/17/2020

Will commencement still be held?

All public College events have been cancelled through the end of April. We are currently exploring which events may carry on via livestream.  At a later time, we will reassess whether campus public events will resume on or after May 1. We understand and regret that this will affect several scheduled events. 

Last updated  03/19/2020

Admissions

Can I visit the Wheaton College campus?

In light of COVID-19 (Coronavirus), we have suspended both group and individual visits through April 30. Following current CDC and local health official guidance, we may begin offering limited individual campus visits after April 30. Online visits are available. We are here to serve and advocate for you in the admissions process.

Last Updated 3/31/20

How can I schedule an online or virtual visit with Graduate or Undergraduate Admissions?

Undergraduate Admissions Visits:

We are pleased to offer virtual appointments with admissions counselors during business hours and select evening hours. Email admissions@wheaton.edu to set up an appointment with your regional admissions counselor. Virtual Campus Visits will also be available soon. Check back soon to register online.

Graduate Admissions Visits:

We are pleased to offer virtual appointments with admissions counselors during business hours. Email graduate.admissions.visit@wheaton.edu to set up an online appointment with your admissions counselor. Several new Online Information Sessions will also be available soon (please check back often as we will continue to update offerings). 

Last Updated 3/18/20 

Can I still apply for Summer and/or Fall 2020? 

Yes! Graduate and Undergraduate Admissions Offices continue business operations, and our admissions staff continue to counsel prospective students, conduct online visits and meetings, and review applications for admissions. We are here to serve and advocate for you in the admissions process.

Last Updated 3/18/20

Will Summer and Fall 2020 classes take place as usual? 

There are currently no changes to the Fall schedule.

There are currently no changes to the Summer schedule.

Check back frequently for new information.

Last Updated 3/13/20

General Community

Are campus public events (lectures, concerts, etc) cancelled?

All public College events have been cancelled through the end of April. We are currently exploring which events may carry on via livestream.  At a later time, we will reassess whether campus public events will resume on or after May 1. We understand and regret that this will affect several scheduled events. 

Last updated  03/19/2020

There is one remaining Artist Series event, will the College be issuing refunds? What about Arena Theater's WELL performances?

The Division of Conservatory, Arts, and Communication will be offering refunds to current ticket holders of Artist Series: Langston Hughes Project and Arena Theater’s performances of WELL in April.  Ticket holders will be notified in the upcoming days as to how to receive their refund. Alternatively, patrons can opt to convert their ticket payment into a donation and receive a receipt for an in-kind contribution.

Last updated 3/13/2020