FAQs

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Where is Student Health Services located?

We are located on the first floor of North Harrison Hall, Suite 130 (across from Fischer Residence Hall and on the north side of the tennis courts off of Harrison Street. Enter in the east doors).

What are the hours of Student Health Services?

  • Monday 7:30AM - 5:00PM
  • Tuesday 7:30AM - 5:00PM
  • Wednesday 7:30AM - 5:00PM
  • Thursday 9:30AM-6:00PM
  • Friday 8:00AM - 4:30PM
  • Saturday 10:00 – 12:00 PM

Summer hours: Monday-Friday 8am-4pm (admin staff), Monday-Thursday 9am-3pm (clinic)

Is there a charge to see a nurse?

No. A nurse visit is free. (Please note: There may be additional costs for procedures and medications.)

Do I need an appointment?

Students do not need an appointment to see a Student Health Services (SHS) nurse (no charge). An appointment is necessary to see a SHS medical provider (MD, NP). There is a fee for the visit. A physician or nurse practitioner can be seen after consulting a nurse.

Does my health insurance plan affect my ability to use Student Health Services?

The services of the Wheaton College SHS are available to all actively enrolled students and their spouses regardless of your health insurance coverage.

Can I still use Student Health Services after I have graduated?

Graduating seniors, graduate and PhD students may continue to use Student Health Services for 2 weeks after graduation.  Due to the liability and billing practices, SHS cannot continue care past this time.  We will assist you in finding excellent care in the community if needed. 

How long do you keep my medical records?

Student Health Services maintains all student medical records for ten years from the time of graduation, transfer or withdrawal.  

I am going on a trip, and I think I need certain immunizations. What should I do?

SHS has an international travel clinic that provides consultations and immunizations for Wheaton College sponsored trips or for personal for travel students only. Call 630-752-5072 to schedule an appointment. Please note: Travel appointments can often be booked far in advance so call as soon as you know your plans to get the best appointment availability. There is a fee for these consults. 

Can Student Health Services write an excuse to my professor if I was sick and did not go to class?

No. Because of our commitment to patient confidentiality, educating students about appropriate health care, and due to our lack of direct knowledge about illness or injuries effectively managed by self care, SHS does not provide medical excuses for students who have missed classes, exams, or due dates for papers or projects.SHS will only provide a medical excuse to the Student Development office after being seen by a physician or nurse practitioner, if this is part of the prescribed treatment plan.

How do I pay for services provided by Student Health Services?

While many services in SHS are free of charge, many also have fees. All fees incurred at SHS are billed to the student’s account, and any bills payable should be remitted to the Student Accounts office. You will receive an explanation of charges for these services in your CPO. You can submit this form to your health insurance company for possible reimbursement.

Who do I contact about a question regarding an Explanation of Charges or a medical charge on my student account from Student Health Services?

Call 630-752-5071; e-mail student.health.services@wheaton.edu or just stop by.

What do I do with a bill received in my CPO?

The Explanation of Charges statement received in your CPO is an itemized list of charges that can be submitted to your health insurance company. All charges are payable to Student Accounts. Student Health Services does not bill insurance companies.

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