Frequently Asked Questions


Q: What is Bradford Persistent Client and why do I need it to connect to the internet?

A: Bradford Persistent Client ensures that every computer that is connected to the Wheaton network has the necessary security software to keep Wheaton's network safe.

Q: What is my student ID number?

A: Your student ID number is a five digit number that came with your acceptance letter. This five digit number is used as a way to identify you during registration. You can find your five digit on your acceptance letter as pictured below.

Q: I don't have Microsoft Office is there an alternative productivity suite that I could use that is free?

A: Yes, you can download Open Office >> which is an open source productivity suite that contains most of the features of Microsoft Office.


Q: How do I set up my Wheaton email address on my Mac Mail/Outlook/Smartphone?

A: MyWheaton email addresses are powered by Gmail and can be setup the same way as a normal Gmail account, with the only difference being that you must use your full address as your username when asked. For example, with a normal Gmail account the username would be "username", not "", but with MyWheaton accounts you must provide the entire "" address.  Google Support offers helpful instructions for setting up your account for both POP access >> and IMAP access >>.

Q: What happens to my network account when I graduate?

A: Your MyWheaton Gmail account will continue to function for your lifetime. Campus-wide mailing should stop approximately two weeks after your account is set to inactive status.  Only currently registered students maintain active status on their network accounts, however, inactive status still preserves your ability to:

  • Access Banner Self-Service (BannerWeb) information.
  • Use the campus network with your personal computer.
  • Log into the computers in the library. (There will be no access to web-based databases from off-campus as required by the database providers).

Graduated students should also remove the Bradford Persistant Agent from their computer. This can be done in Windows through the Add/Remove Programs interface and Mac users can download the Bradford Persistent Agent Uninstaller >>.  For more information, visit our Graduating Students page.

Media Center