November 2015

Reset Your Security Questions

Posted November 24, 2015

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Effective Date: November 24, 2015

We recently performed maintenance on our password recovery system. In order to protect your confidential information and help you retrieve your account information in the future, it is important that you update your security questions at this time.

Instructions

  1. Log in here using your network username and password.
  2. Answer at least three of the questions. We encourage you to use answers that are hard to guess, and to enter your own unique questions.
  3. Select Set Security Questions.
If you have any questions, contact us or call 630.752.4357 (HELP).

Banner and Cognos Unavailable During Update

Posted November 16, 2015

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Effective Dates: November 21-22, November 21-28

Banner and Banner Self-Service (my.wheaton.edu) will be unavailable on Saturday and Sunday, November 21 and 22. Cognos BI will be unavailable from Saturday, November 21 through Saturday, November 28. During this time, both systems will be updated to Operational Data Store (ODS) version 8.5.

Rationale

  • This update will allow the College's information systems to remain up-to-date

  • Version 8.5 is the most current release of Banner ODS, and fixes some bugs found in previous versions

Impact on College Community

During the update, Banner and Cognos will be unavailable.

  • Banner, including Banner Self-Service, will be unavailable on Saturday and Sunday, November 21 and 22.
  • Cognos will be unavailable from Saturday, November 21 through Saturday, November 28.

We will notify users if either update is completed ahead of schedule. Other than the scheduled downtime, this change is expected to have no impact on end users.

If you have any questions, please contact us or call 630.752.4357 (HELP).

Perceptive Content Unavailable During Update

Posted November 16, 2015

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Effective Date: November 16, 2015

Perceptive Content, the College's document management system, will be unavailable during an update from 6-7 PM on Monday, November 16. Users will be able to log in as usual after the update.

Rationale

  • This is part of an ongoing effort to retire redundant systems

  • Consolidating authentication systems will allow password changes to work more reliably

Impact on College Community

Perceptive Content will be unavailable from 6-7 PM on Monday, November 16. During this time, we will change the authentication method for Perceptive Content users as part of an ongoing effort to retire redundant systems. This change is expected to have no impact on end users.

If you have any questions, please contact us or call 630.752.4357 (HELP).

Removal of Emergency Phones

Posted November 4, 2015

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Effective Date: November 2015

This month, we will be disconnecting and removing redundant analog office emergency phones. This is part of the ongoing effort to modernize and remove redundancy in our emergency notification system.

Rationale

  • Office coordinator extensions are now the first extensions to receive alert calls.
  • All employee desk phones receive alert calls within five minutes of an emergency notice being issued. 
  • Employee and student cell phones receive alert texts and calls immediately during emergencies.
  • Analog emergency lines are redundant in areas where office coordinators will receive emergency calls.
  • Disconnecting these analog phone lines will save the College more than $50,000 per year.

Impact on College Community

Analog emergency phones will be disconnected and removed this month to remove redundancy, save costs, and modernize our emergency notification systems.

Emergency calls are directed to cell phones and employee desk phones, and office coordinators are the first to receive alert calls. Follow these steps to update your emergency contact information.

The emergency phones in locations without office coordinators will remain in place at this time.

If you have any questions, please contact us or call 630.752.4357 (HELP). 

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