September 2016

New Paperless Account Forms

Posted September 29, 2016

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Effective Date: September 9 2016

In September 2016, we switched to new paperless account forms. These forms are used for new employees requesting computer accounts and for supervisors requesting special access on behalf of their employees. These new online forms improve workflow and reduce paper waste.

Key Features and Benefits

  • Eliminates the need for new employees to submit forms by fax
  • Reduces paper waste
  • Enables improved workflow and prompt responses to requests

Impact on College Community

  • New employees should fill out the online account request form.
  • Supervisors should request special access or permissions for their employees using this form.

If you have any questions or concerns, or would like assistance, please contact us by email or call 630.752.4357(HELP).


Improving Communication: Internal Digital Notification Policy

Posted September 21, 2016



Effective Date: October 1, 2016

Wheaton College is currently working to refine and improve internal digital notifications, which are currently mostly received through bulk email. As part of that process, Technology Governance recently approved the Internal Digital Notification Policy.

Key Benefits and Features

  • Provides College-wide standards for internal notifications
  • Reduces email inbox clutter
  • Increases effectiveness of announcements by:
    • Providing alternate avenues of communication rather than relying on email
    • Consolidating announcements in easy-to-reference formats and locations
  • Allows students, faculty, and staff to selectively receive additional communication from groups they are interested in

Impact on College Community

  • Submit announcements for the Wheaton Portal and the biweekly Campus Announcements email using this form >>.
  • Campus announcements should follow the guidelines in the Internal Digital Notification Policy. For more information on how to send campus announcements, visit this page (some services are still under construction as of Fall 2016). 
  • During Fall 2016, we will continue to add new services and communication methods that will improve internal notifications.

If you have any questions or concerns, please contact us by email or call 630.752.4357 (HELP).

VoIP Upgrade on September 24 and 25

Posted September 20, 2016

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Effective Date: September 24, 2016

On Saturday and Sunday, September 24 and 25, we will perform an upgrade of our VoIP phone system. This upgrade will begin at 10 PM on September 24 and end by 2 AM on September 25.  During this time, campus phones will be unavailable. 

Key Benefits and Features

  • Provides security-related patches and bug fixes.· 
  • Replaces outdated equipment and installs the recommended version of our call management software.
  • This is part of an ongoing modernization effort that removes Novell from College systems.

Impact on College Community

  • On September 24, campus phones will be completely unavailable from 10 to 10:30 PM. From 10:30 PM to 2 AM on September 25, the phones will be intermittently unavailable.
  • College-owned computers may receive a Cisco Jabber certificate warning after the upgrade. If you receive this warning, accept the certificate.

If you have any questions or concerns, or would like assistance, please contact us by email or call 630.752.4357 (HELP).

MacOS Sierra

Posted September 20, 2016

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Effective Date: September 20, 2016

On September 20, Apple released macOS 10.12 Sierra through the App Store. While this update is exciting, we request that you wait to update any College-owned Macs until we can provide full functionality with our campus systems.

Currently, the following campus systems do not function properly with macOS Sierra:

We expect that these issues will be resolved by the end of October. Once we know macOS Sierra will function with campus systems, we will notify you through the biweekly Wheaton Announcements email. At that time, you are welcome to update your College-owned Mac to macOS 10.12 Sierra. 

If your Mac has not been bound to the Wheaton domain so that your Mac and network passwords are the same, please contact us. You will not be able to update your Mac until this process is complete.

If you have any questions or concerns, please contact us by email or call 630.752.4357(HELP).

Printer Update

Posted September 1, 2016

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Effective Date: September 21, 2016

On September 21 and 22, we will update the network printing on College-owned Windows computers. This is part of an ongoing effort to retire outdated services such as Novell iPrint, the software currently used for network printing. After the upgrade, you will be asked to confirm a default printer.

If you use printing presets, please back them up before this upgrade.

Key Benefits and Features

  • Modernizing our network printing by retiring Novell iPrint is a necessary part of the College update to Windows 10.
  • The update makes network printers easier to install.
  • Printers will default to double-sided black and white to save resources.

Instructions

  • If you use printing presets, please back them up before this upgrade.
  • You may want to take note of your current default printer before the upgrade. To do so:
    1. Open your Start menu.
    2. Select "Devices and Printers."
    3. Your current default printer will have a green check mark.
  • After the upgrade, you will be asked to confirm a default printer. If you're not sure which printer should be your default, select your department's printer. Right-click or ctrl+click on a printer to set it as your default.

Impact on College Community

  • Before the update, back up any printing presets you use (see above).
  • The update itself will complete automatically on the night of September 21, and should be complete by September 22.
  • After the upgrade, you will be asked to confirm a default printer (see above).

If you have any questions or concerns, or would like help, please contact us by email or by calling 630.752.4357 (HELP).

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