June 2017

Setting a Complex Voicemail PIN to Improve Security

Posted June 6, 2017

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Effective Date: July 6, 2017

We're improving voicemail security by making sure that your voicemail PIN is complex enough to prevent unauthorized access.

After July 6, you will be required to set a new PIN the next time you sign in to your voicemail if your old PIN was not sufficiently complex.


When you dial your voicemail on your phone after July 6, you will hear a prompt that says, "Your PIN has expired. You must reset your PIN. Enter a new PIN followed by #."

Enter a complex PIN. If your previous PIN was complex, you may reuse that PIN.

A complex PIN fits the following requirements:

  • Is 6-64 numbers long
  • Three or more numbers cannot be duplicated in succession (111222, 222222, etc.)
  • Three or more numbers cannot be sequential (123956, 321869, etc.)
  • Cannot include your phone extension

You can also set your new PIN by signing in with your NetID and password at voicemail.wheaton.edu.

You can learn more about your voicemail settings and call management options here. If you would like to receive your voicemails as an email attachment, you can request it by contacting us at ait.service.desk@wheaton.edu.

If you have any questions, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).

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