March 2017

Phones Intermittently Unavailable During Maintenance

Posted March 30, 2017

Tags: ,



Effective Date: April 2, 2017

On April 2 starting at 11pm, we will be performing maintenance on the campus phone network. During this time, you may experience intermittent disruption of the phone system.

Key Features and Benefits

This is a standard update that includes fixes for known issues.

Impact on College Community

Anyone who tries to make a phone call from a desk phone to an off-campus phone will be unable to do so while the maintenance is being performed. In addition, incoming calls will be routed through our backup system, and callers will need to enter the extension a second time before the call goes through.

We expect that the phones will be affected for 30-60 minutes between 11pm and 6am on April 2 and 3.

If you have any questions or concerns, please contact us at ait.service.desk@wheaton.edu or call us at 630.752.4357 (HELP)

Intermittent Phone Outages During Maintenance

Posted March 30, 2017

Tags: ,



Effective Date: March 31, 2017

On March 31 starting at 10pm, we will be performing maintenance on the campus phone network. During this time, you may experience intermittent disruption of the phone system.

Key Features and Benefits

This is a standard update that includes fixes for known issues.

Impact on College Community

Anyone who tries to make a phone call from a desk phone to an off-campus phone will be unable to do so while the maintenance is being performed. In addition, incoming calls will be routed through our backup system, and callers will need to enter the extension a second time before the call goes through.

We expect that the phones will be affected for 30-60 minutes between 10pm and 5am on March 31 and April 1.

If you have any questions or concerns, please contact us at ait.service.desk@wheaton.edu or call us at 630.752.4357 (HELP).

LISTSERV Mailing Lists Now Available

Posted March 24, 2017

Tags: ,



We're pleased to announce that LISTSERV electronic mailing lists are now available.

LISTSERV is an email subscription and mailing list management tool that replaced our outdated email notification systems. LISTSERV provides another channel for campus communications, and adds an excellent tool to assist in the effort to get information in the hands of the intended audience.

Key Benefits and Features

  • Improves security by allowing us to retire an older system used for campus notifications
  • Allows essential or time-sensitive messages to be distributed to our college community
  • Allows community members to unsubscribe from certain lists
  • Allows people to subscribe to lists for campus groups that interest them
  • Allows departments or groups to request subscription-based mailing lists that allow them to communicate information to interested faculty, staff, and students
  • Increases effectiveness of announcements by allowing departments to send targeted emails
  • Helps reduce email inbox clutter
  • Allows departments to request lists to communicate with people off-campus

Impact on College Community

To learn more about different types of information and available communication methods, please reference Campus Announcements. This page includes guides, descriptions of the available resources, and information about the underlying strategy for campus announcements.

If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.

Wheaton Employees Participate in Cybersecurity Training

Posted March 22, 2017

Tags: ,



Wheaton College faculty and staff are currently participating in cybersecurity training as part of the College's response to data security risks identified by GreyCastle Security.

GreyCastle Security performed a data security risk assessment at Wheaton College last fall. Their assessment identified security risks and also provided strategies to improve security and mitigate risks in the future.

"GreyCastle and other industry leaders advise that employees’ lack of training and awareness of appropriate data and information security behaviors is a primary contributor to increased risk and possible information breach," said Chief Information Officer Wendy Woodward in a February 23 email to faculty and staff. "To address this at Wheaton College, we have contracted with a top-rated security training tool, Securing the Human, to provide a learning opportunity for all employees who have access to College data."

Securing the Human training, which began on March 15, focuses on helping employees recognize and respond appropriately to suspicious websites, spam or phishing emails, suspicious websites, signs of a virus infection, and more. The training also helps employees understand what behaviors are risky and which are safer.

"One of the biggest threats of malware these days is ransomware," said Director of Infrastructure and Security Harvard Townsend. "Ransomware maliciously encrypts all your data…The criminals then demand a ransom in order for you to get your data back."

"We have had two instances of ransomware at Wheaton in recent history and I’ve seen numerous reports of ransomware outbreaks at other colleges and universities," said Townsend.

"Regular data and information security training is one way we can collectively become more aware and be on guard against these efforts," said Woodward.

Employees have until March 31 to complete Securing the Human cybersecurity training, though many employees have already completed training.

You can learn more about the training or log in to the training site here. If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.

Security Certificate Replacement for Campus Wireless

Posted March 7, 2017

Tags: , ,



Effective Date: March 10, 2017

On Friday, March 10 at 1 PM, we will replace the security certificate for WC-Internet. Replacing security certificates is a routine process where we re-certify every three years that the wireless network is safe and belongs to Wheaton College.

Once the new certificate is in place, you may see a popup that asks you to verify that you want to connect to WC-Internet or a warning that the certificate could not be validated when you connect a personally-owned device to the campus wireless.

If you see a message like this, please know that it is safe to connect.

Rationale

Why Security Certificates Matter

Security certificates ensure that you are communicating with the intended service provider. They prevent someone from maliciously pretending to be your bank, social networking site, or campus wireless network. They're issued by a trusted third party or certificate authority.

Security certificates have to be re-issued every three years or they expire. In this way, they work like a driver's license or other official ID. In order to get an official ID, you have to prove your identity to a trusted authority. After that, you have to renew your license or ID every few years so you have an up-to-date way to prove to others that you are who you say you are. Security certificates work the same way.

Up-to-Date Encryption Methods

Wireless security certificates encrypt the communication between your device and the network you're connecting to. Encryption works by translating your data into gibberish and only retranslating it when it gets to the correct location. This prevents someone from "eavesdropping" on the network and learning your password or other personal information.

This particular certificate renewal is especially important because we're replacing an outdated encryption method with a new one. The encryption methods used to scramble and protect data become outdated over time as people discover vulnerabilities or design flaws. When that happens, it's important to retire the outdated encryption method and switch to a new one so people can't exploit known vulnerabilities.

Impact on College Community

On Friday, March 10 at 1 PM, we will replace the security certificate for WC-Internet. Replacing security certificates is a routine process where we re-certify every three years that the wireless network is safe and belongs to Wheaton College.

Wireless Certificate ErrorWireless Certificate Error

Once the new certificate is in place, you may see a popup that asks you to verify that you want to connect to WC-Internet or a warning that the certificate could not be validated when you connect a personally-owned device to the campus wireless.

The message may look like one of the provided examples, or it may look different depending on the type of device you connect.

 

If you see a message like this, please know that it is safe to connect. Your computer's security system is warning you that the certificate is different than before as a precautionary measure.

In most cases, you would want to check with the service provider to make sure that the network or website you're connecting to is still safe. In this case, we're the service provider and we're letting you know that it's safe ahead of time.

If you have any questions or concerns, please contact us at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.

Media Center