Updates

25Live Unavailable During Maintenance

Posted April 12, 2017

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Effective Date: April 13, 2017

On April 13, we will be upgrading 25Live, our campus scheduling system, and 25Go, our campus vehicle reservation system. During the upgrades, you will not be able to access 25Live or 25Go.

Key Features and Benefits

  • Fixes known bugs
  • Adds additional features

Impact on College Community

On April 13, from 4:30 to 8:30pm, during the upgrade, you will be unable to access 25Live or 25Go.

If you have any questions or concerns, contact us at ait.service.desk@wheaton.edu or call 630.752.4357.

LISTSERV Mailing Lists Now Available

Posted March 24, 2017

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We're pleased to announce that LISTSERV electronic mailing lists are now available.

LISTSERV is an email subscription and mailing list management tool that replaced our outdated email notification systems. LISTSERV provides another channel for campus communications, and adds an excellent tool to assist in the effort to get information in the hands of the intended audience.

Key Benefits and Features

  • Improves security by allowing us to retire an older system used for campus notifications
  • Allows essential or time-sensitive messages to be distributed to our college community
  • Allows community members to unsubscribe from certain lists
  • Allows people to subscribe to lists for campus groups that interest them
  • Allows departments or groups to request subscription-based mailing lists that allow them to communicate information to interested faculty, staff, and students
  • Increases effectiveness of announcements by allowing departments to send targeted emails
  • Helps reduce email inbox clutter
  • Allows departments to request lists to communicate with people off-campus

Impact on College Community

To learn more about different types of information and available communication methods, please reference Campus Announcements. This page includes guides, descriptions of the available resources, and information about the underlying strategy for campus announcements.

If you have any questions or concerns, please contact Academic and Institutional Technology at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.

Security Certificate Replacement for Campus Wireless

Posted March 7, 2017

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Effective Date: March 10, 2017

On Friday, March 10 at 1 PM, we will replace the security certificate for WC-Internet. Replacing security certificates is a routine process where we re-certify every three years that the wireless network is safe and belongs to Wheaton College.

Once the new certificate is in place, you may see a popup that asks you to verify that you want to connect to WC-Internet or a warning that the certificate could not be validated when you connect a personally-owned device to the campus wireless.

If you see a message like this, please know that it is safe to connect.

Rationale

Why Security Certificates Matter

Security certificates ensure that you are communicating with the intended service provider. They prevent someone from maliciously pretending to be your bank, social networking site, or campus wireless network. They're issued by a trusted third party or certificate authority.

Security certificates have to be re-issued every three years or they expire. In this way, they work like a driver's license or other official ID. In order to get an official ID, you have to prove your identity to a trusted authority. After that, you have to renew your license or ID every few years so you have an up-to-date way to prove to others that you are who you say you are. Security certificates work the same way.

Up-to-Date Encryption Methods

Wireless security certificates encrypt the communication between your device and the network you're connecting to. Encryption works by translating your data into gibberish and only retranslating it when it gets to the correct location. This prevents someone from "eavesdropping" on the network and learning your password or other personal information.

This particular certificate renewal is especially important because we're replacing an outdated encryption method with a new one. The encryption methods used to scramble and protect data become outdated over time as people discover vulnerabilities or design flaws. When that happens, it's important to retire the outdated encryption method and switch to a new one so people can't exploit known vulnerabilities.

Impact on College Community

On Friday, March 10 at 1 PM, we will replace the security certificate for WC-Internet. Replacing security certificates is a routine process where we re-certify every three years that the wireless network is safe and belongs to Wheaton College.

Wireless Certificate ErrorWireless Certificate Error

Once the new certificate is in place, you may see a popup that asks you to verify that you want to connect to WC-Internet or a warning that the certificate could not be validated when you connect a personally-owned device to the campus wireless.

The message may look like one of the provided examples, or it may look different depending on the type of device you connect.

 

If you see a message like this, please know that it is safe to connect. Your computer's security system is warning you that the certificate is different than before as a precautionary measure.

In most cases, you would want to check with the service provider to make sure that the network or website you're connecting to is still safe. In this case, we're the service provider and we're letting you know that it's safe ahead of time.

If you have any questions or concerns, please contact us at 630.752.4357 (HELP) or by email at ait.service.desk@wheaton.edu.

Upgrade of Malwarebytes Management Console

Posted March 1, 2017

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Effective Date: March 1, 2017

As part of ongoing security improvements, we are upgrading to the latest version of Malwarebytes, one of the security programs used on College-owned computers.

Rationale

Updating Malwarebytes is preventative care for College-owned computers. It helps computers to recognize malware quickly to prevent infection.

Impact on College Community

  • College-owned computers will receive the update starting on March 1.
  • Your computer will prompt you to restart when the installation is complete. No other action is required on your part.

If you have any questions or concerns, please contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).

A Philosophy of Transparency for the New Wheaton Website

Posted February 23, 2017

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Wheaton College can look forward to the launch of a new website during the summer of 2017 that will ultimately bring together the public Wheaton website and the Intranet.

Marketing Communications' Web Team began the three-phase redesign project in 2015. With input from AIT and Technology@Wheaton governance, the process included designing a new information architecture, selecting a new web content management system (CMS) to replace Sitecore, and partnering with consultants to create new design templates.

“We’re so excited for this upcoming launch,” said Rebecca Larson, Director of Web Communications. “TerminalFour, the new CMS, brings significant improvements including a more intuitive interface, as well as in-page editing, analytics, work-flows, and a photo editor. And the new templates will provide clearer pathways to information and a more up-to-date design which will allow us to reach prospective students, parents, alumni, and the broader community even more effectively.”

A Philosophy of Transparency

The new website architecture will incorporate Intra content into the rest of the website, and allow for authenticated pages, which will be accessible via Wheaton network login both on and off campus.

“As we merge Intra content with wheaton.edu, we are adopting a philosophy of increased transparency,” said Larson. “Our goal is to make the majority of information available on the website publicly. Of course, sensitive or proprietary information, information related to individuals’ privacy or health, or anything which could compromise security will remain behind a firewall. But in general, we hope by merging the two sites that a significant portion of current internal information be made publicly available, making it easier to find and allowing for more transparency in our community.”

Retiring intra.wheaton.edu

This change will also allow the College to retire Intra, an outdated system that relies on legacy software. Intra's retirement will happen in two phases:

  1. On June 30, Intra will be essentially frozen. Content owners will not be able to directly make changes to any pages. Mission-critical changes after June 30 can be sent to Craig Taylor (craig.taylor@wheaton.edu), who will make all updates.
  2. On December 31, Intra will be completely shut down. Intra will not be accessible starting in 2018.

Between now and the end of 2017, the Web Team will work with departments that have Intra pages, helping them determine what information should be public, where it should fit within the new website, and consulting on options for housing secure content, including the Wheaton Portal, ThunderCloud Storage, Schoology, and authenticated pages on wheaton.edu. AIT will also be available to answer technical questions and provide system training as appropriate.

Those who manage Intra pages should expect to hear from the Web Team in the coming weeks with more information about training in TerminalFour and transitioning content off Intra to the new website.

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