Printing

Printer Updates in Meyer and BGC

Posted May 11, 2017

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Effective Dates: May 17 and 18, 2017

On May 17 and 18, we will reconfigure how printers in the Billy Graham Center and Meyer Science Center connect to the campus network. During this update, each printer will be unavailable for a few minutes.

Key Features and Benefits

This update will assign printers a new IP address and reduce unnecessary network complexity. This will improve network performance and reduce the chance of network overload in the future.

Impact on College Community

  • For the Billy Graham Center, this update will occur on May 17.
  • For the Meyer Science Center, this update will occur on May 18.
  • During the update, each floor's printer will be unavailable for a few minutes on a rolling basis.
  • You do not need to take any action. After the update, you will be able to print as normal.

If you have any questions or concerns, please contact Academic and Institutional Technology at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).

ThunderCloud Printing Driver Update

Posted October 20, 2016

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Effective Date: October 18, 2016

On October 18, we adjusted the virtual print driver for ThunderCloud Printing. This change will allow Konica printers to accept and print documents submitted using ThunderCloud Printing.

Key Features and Benefits

  • Allows Konica printers to be added to ThunderCloud Printing
  • Increases the number of locations where ThunderCloud Printing is available
  • Reduces wait times at high-traffic printers

Impact on College Community

No action is required for this update.

If you would like a printer added to ThunderCloud Printing or if you have any questions, please contact us by email or call 630.752.4357(HELP).

Campus-Wide Printer Survey October 25 - 28

Posted October 20, 2016

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Effective Date: October 25 - 28 2016

From October 25 to 28, there will be a survey of all College-owned printers. This survey will help catalogue and map campus printers in order to provide a cost-saving and efficiency analysis to Purchasing and AIT. As part of the survey, AIT staff will work with outside vendors to physically locate and document each printer on campus.

Rationale

This survey will help the College:

  • examine and document how and where printers are used on campus

  • identify opportunities to save costs and use resources more wisely

Impact on College Community

  • From October 25 -28, AIT will work with an outside vendor to:

    • Locate each printer.

    • Take a photo of the printer's location.

    • Print a configuration page.

  • Outside print surveyors will be accompanied by AIT employees.

  • You do not need to take any action for the survey. Surveyors will be as non-disruptive as possible.

If you have any questions or concerns, please contact us by email or call 630.752.4357 (HELP).





Test Printer Added to ThunderCloud Printing

Posted October 5, 2016

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Effective Date: 5 October 2016

On October 5, we will begin testing the possibility of adding College-owned Konica printers to ThunderCloud Printing. In order to begin testing, we will add a test printer to the ThunderCloud Printers list.

Key Benefits and Features

Adding Konica printers to ThunderCloud Printing allows students, faculty, and staff to print to more locations, decreasing wait times.

Impact on College Community

ThunderCloud Printing will now include a printer called Test_Printer_Do_Not_Use. This printer is for testing purposes only, and you will not be able to print to it. Select one of the other printers to use ThuderCloud Printing.

If you have any questions or concerns, or would like assistance, please contact us by email or call 630.752.4357(HELP).

Printer Update

Posted September 1, 2016

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Effective Date: September 21, 2016

On September 21 and 22, we will update the network printing on College-owned Windows computers. This is part of an ongoing effort to retire outdated services such as Novell iPrint, the software currently used for network printing. After the upgrade, you will be asked to confirm a default printer.

If you use printing presets, please back them up before this upgrade.

Key Benefits and Features

  • Modernizing our network printing by retiring Novell iPrint is a necessary part of the College update to Windows 10.
  • The update makes network printers easier to install.
  • Printers will default to double-sided black and white to save resources.

Instructions

  • If you use printing presets, please back them up before this upgrade.
  • You may want to take note of your current default printer before the upgrade. To do so:
    1. Open your Start menu.
    2. Select "Devices and Printers."
    3. Your current default printer will have a green check mark.
  • After the upgrade, you will be asked to confirm a default printer. If you're not sure which printer should be your default, select your department's printer. Right-click or ctrl+click on a printer to set it as your default.

Impact on College Community

  • Before the update, back up any printing presets you use (see above).
  • The update itself will complete automatically on the night of September 21, and should be complete by September 22.
  • After the upgrade, you will be asked to confirm a default printer (see above).

If you have any questions or concerns, or would like help, please contact us by email or by calling 630.752.4357 (HELP).

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