Maintenance

Guest Network Unavailable During Maintenance

Posted May 11, 2017

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Effective Date: May 21, 2017

On May 21, starting at 5AM, we will perform scheduled maintenance on our campus network. During this time, first-time guests will be unable to register to use the WC-Guest wireless network.

Key Benefits and Features

This maintenance ensures greater reliability for campus internet security.

Impact on College Community

Starting at 5AM on May 21, you will be unable to register new devices to the campus guest network. We expect the outage to last two hours.

If you have any questions or concerns, contact us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).

25Live Unavailable During Maintenance

Posted April 12, 2017

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Effective Date: April 13, 2017

On April 13, we will be upgrading 25Live, our campus scheduling system, and 25Go, our campus vehicle reservation system. During the upgrades, you will not be able to access 25Live or 25Go.

Key Features and Benefits

  • Fixes known bugs
  • Adds additional features

Impact on College Community

On April 13, from 4:30 to 8:30pm, during the upgrade, you will be unable to access 25Live or 25Go.

If you have any questions or concerns, contact us at ait.service.desk@wheaton.edu or call 630.752.4357.

Network Unavailable in Meyer Science Center and Billy Graham Center During Maintenance

Posted April 6, 2017

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Effective Date: April 8, 2017

On April 8 starting at 11pm, we will perform network maintenance to improve network performance in two campus buildings. During maintenance, there will be a network disruption affecting the Meyer Science Center and the Billy Graham Center.

Key Features and Benefits

Network connections in the Meyer Science Center and the Billy Graham Center are being reconfigured to improve network performance and reliability.

Impact on College Community

On April 8 from 11pm to 2am, the Meyer Science Center and the Billy Graham Center will be intermittently unable to access the wireless network.

If you have any questions or concerns, contact us at ait.service.desk@wheaton.edu or call 630.752.4357.

Network Maintenance

Posted April 5, 2017

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Effective Date: April 7, 2017

On April 7 at 8:30 AM, we will perform scheduled maintenance on our campus network. During this time, you will not be able to register new devices to the network.

Key Features and Benefits

This maintenance ensures greater reliability for campus internet security.

Impact on College Community

Starting at 8:30am on April 7, you will be unable to register new devices to the campus network or switch VLANs. We expect the outage to last about fifteen minutes.

If you have any questions or concerns, contact us at ait.service.desk@wheaton.edu or call 630.752.4357.

Phones Intermittently Unavailable During Maintenance

Posted March 30, 2017

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Effective Date: April 2, 2017

On April 2 starting at 11pm, we will be performing maintenance on the campus phone network. During this time, you may experience intermittent disruption of the phone system.

Key Features and Benefits

This is a standard update that includes fixes for known issues.

Impact on College Community

Anyone who tries to make a phone call from a desk phone to an off-campus phone will be unable to do so while the maintenance is being performed. In addition, incoming calls will be routed through our backup system, and callers will need to enter the extension a second time before the call goes through.

We expect that the phones will be affected for 30-60 minutes between 11pm and 6am on April 2 and 3.

If you have any questions or concerns, please contact us at ait.service.desk@wheaton.edu or call us at 630.752.4357 (HELP)

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