New and Changing

Retiring File Server

Posted August 7, 2017

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Effective Date: August 9, 2017

As part of our project to replace an outdated and inflexible system, we will permanently retire the Novell server Ezra on August 9.

Key Features and Benefits

The outdated system will be replaced by ThunderCloud Storage group shares. More information about the features and benefits of group shares can be found here.

Impact on College Community

We will assist departments in replacing the existing network shared drive.

If you have any questions about ThunderCloud Storage or group shares, contact us at ait.service.desk@wheaton.edu or call 630.752.4357.

Phishing Alert | “Memo From HR Department”

Posted August 4, 2017

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Effective Date: August 4, 2017

Some employees recently received an email claiming to be from the Wheaton College Human Resources Department. The email prompts the employee to open a hyperlink and view a message.

This email is a phishing attempt. Do not click the link. Thank you to all who reported this scam.

If you responded to this scam, please contact us at 630.752.4357 (HELP).

How to Spot a Phishing Attempt

20170804Phishing

The image above is a screenshot of this phishing attempt. Several things indicate that this email is not what it claims to be:

  1. Notice that the email is intentionally vague. This is an attempt make the target feel it is necessary to click the link for more information.
  2. Check to see if the URL matches the supposed sender. You can often hover over links to see the URL. This email claimed to be from the Wheaton College Human Resources Department, but the link directed people to an unrelated website.
  3. A legitimate email from Wheaton College should include contact information such as an email address and phone number for the department sending the email.

Always exercise caution when responding to emails. If you're not sure whether an email is a phishing attempt or not, contact us by email at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).

URL For myWheaton Portal to Redirect to Gmail

Posted August 4, 2017

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Effective Date: August 9, 2017

Last summer, we introduced the new Wheaton Portal, formerly known as the myWheaton Portal. The Wheaton Portal is located at portal.wheaton.edu. Sign in with your NetID and password.

Previously, my.wheaton.edu redirected to this New and Changing page. Starting August 9, the URL my.wheaton.edu will redirect to Gmail.

Rationale

Since the new Wheaton Portal has been out for a year, the redirect is no longer needed. myWheaton will now exclusively refer to student Google accounts, which use the format firstname.lastname@.my.wheaton.edu.

Impact on College Community

Starting August 9, the URL my.wheaton,edu will redirect to Gmail, instead of this New and Changing page. If you are still using the former redirect, you will sign in to the Wheaton Portal at portal.wheaton.edu.

If you have any questions or concerns, email us or call 630.752.4357 (HELP).

Phone System to Allow Custom Caller ID

Posted August 2, 2017

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Effective Date: August 11, 2017

On August 11, we will perform an upgrade on our campus VoIP System. This upgrade will allow you to customize your user name displayed in Caller ID. During the upgrade, phone services will be intermittently unavailable.

Key Features and Benefits

  • Provides security-related patches and bug fixes.
  • Implements feature enhancements, such as the ability to customize your user name that displays in Caller ID. This way, you can replace your formal name with your preferred name.

Impact on College Community

On August 11 from 10 to 11:30 PM, the campus phone system and voicemail services will be intermittently unavailable.

If you have any questions or concerns, please email us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).

Update Bradford Persistent Agent

Posted August 2, 2017

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Effective Date: August 3, 2017

On August 3, we are updating to the latest version of the Bradford Persistent Agent, which is our network access control client.

Key Benefits and Features

  • Enhances connection to the campus network as students arrive on campus for the semester and connect their devices
  • Improves security and reliability of Bradford

Impact on College Community

On August 3, we will update to the latest version of the Bradford Persistent Agent. If you already have Bradford installed on your device, it will automatically update to the latest version.

If you have any questions or concerns, please email us at ait.service.desk@wheaton.edu or call 630.752.4357 (HELP).

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